Operations & Membership Coordinator

NZSAE; Upper Hutt; Hybrid; NZD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid work arrangement

Discounted product rates

Professional growth opportunities

Job summary

Holiday Parks New Zealand is seeking an enthusiastic Operations & Membership Coordinator in Upper Hutt. This full-time role focuses on day-to-day operations, member data management, and supporting events and publications.

You’ll work in a small two-person team, with hybrid work and national travel for events, delivering process improvements and tech-enabled solutions. You will manage membership data, streamline workflows, and drive member communications while collaborating with leadership.

Qualifications

• Experience with CRM systems and AI tools to improve operations.
• Strong customer service mindset and data handling.
• Ability to coordinate projects and events across teams.

Responsibilities

• Coordinate membership process end-to-end with data quality and privacy in mind.
• Support membership development and growth with excellent service.
• Review tools & systems; select and test solutions to streamline workflows.
• Support publications, distribution, and stock management.
• Assist with annual Conference & Expo and regional events.
• Coordinate newsletters and updates for social media/website.

Skills

CRM software

AI tools

Customer service

Data management

Project coordination

Tools

CRM platforms

Project management tools

Job description

Holiday Parks New Zealand is on the lookout for an enthusiastic Operations & Membership Coordinator to join our team. This permanent full-time role (40 hours per week) is all about ensuring smooth day-to-day operations, managing member data and communications, and supporting the delivery of our events and publications. We’re a small team with big opportunities, and we need someone with a passion for process and systems improvement, ideally with experience in CRM’s and AI tools.

Organisation

Location

Type

Type Full time

Join our team as our Operations & Membership Coordinator!

Are you a tech-savvy superstar with a passion for customer service? Do you love finding efficiencies and using technology to amplify impact? If so, we have the perfect role for you!

Be part of a two-person team, based in our Upper Hutt office with the option to work from home 1-2 days a week. Some national travel will be required, particularly for event delivery.

Holiday Parks New Zealand is on the lookout for an enthusiastic Operations & Membership Coordinator to join our team. This permanent full-time role (40 hours per week) is all about ensuring smooth day-to-day operations, managing member data and communications, and supporting the delivery of our events and publications. We’re a small team with big opportunities, and we need someone with a passion for process and systems improvement, ideally with experience in CRM’s and AI tools.

This role touches everything we do – our members, our systems, and how efficiently we run day to day. We’re after someone who notices what’s missing, comes up with a fix, and is willing to figure out how to make it happen.

It’ll suit someone who’s energised by shaping a role, rather than stepping into one that’s already fully mapped out. If that sounds like you, read on.

You’ll work closely alongside our Chief Executive, right across the detail. With only two of us, your work is visible and you’ll be trusted to turn good ideas into ways of working we can rely on as we grow.

About Us

Established in 1955, Holiday Parks New Zealand (HPNZ) is a not-for-profit, member-based organisation supporting a vibrant community of around 230 holiday parks and 90 trade members across Aotearoa New Zealand. Our sector contributes 25% of New Zealand’s commercial guest nights.

Our role is to improve the operating environment for our members, enabling them to add value to their businesses and communities. We provide a wealth of resources and support to help holiday park businesses thrive, including marketing and promotional opportunities, industry insights, networking events, and advocacy for the holiday park sector. We’re on a mission, working with our sector to enhance and promote the holiday park experience. Our values of kaitiakitanga, manaakitanga, and whanaungatanga guide everything we do.

What You’ll Do

• Coordinate our membership process end-to-end, ensuring data quality, security, and privacy.
• Support membership development and growth, and deliver outstanding customer service to our members and community.
• Review our tools and systems, work out where technology can do more for us, then select, implement and test the right solutions to streamline how we work.
• Support the coordination of our publications and products, as well as distribution and stocktake.
• Assist with the organisation of our annual Conference & Expo, Awards programme including an industry scholarship, and regional events.
• Coordinate, produce and schedule our newsletters, and support with social media and website updates.

Keep our manuals and resource materials up to date and manage general admin duties, including data management and our email inbox.

About You

• You’ve got solid experience working in a fast-paced environment, and can juggle competing priorities without breaking a sweat.
• You’re genuinely at ease with systems and technology – CRMs, AI tools, project management platforms – and enjoy putting them to work for the team.
• You communicate well, build relationships easily, and are comfortable picking up the phone to make our members feel looked after – all without letting the details slip.
• You’re detail-oriented and results-focused, always looking for a better way to do things.
• You bring good energy to the team and genuinely care about the people you work alongside.
• You enjoy learning new things, adapting as you go, and aren’t afraid to suggest a better way. You’re happy to roll up your sleeves – some days are about improving a process; others are about getting things ticked off the list.
• You’re happy to flex your hours around our busier event periods.

Why Join Us?

• A hybrid setup working in our Upper Hutt office 3-4 days a week, with the flexibility to work of the rest of the week from home.
• Be part of a two-person team that’s supportive and fun, where your contribution is visible and valued.
• Make a real impact on the holiday park sector in New Zealand.
• Competitive salary ($60,000 – $70,000) and opportunities for professional growth.

Access to discounted product rates – from travel and tourism to home improvement and technology.

We are reviewing applications as they come in and interviews may take place during the advertising period.

• To apply, you must hold the right to work in New Zealand – we are not in a position to support work visas or sponsorship at this time.
• We are not utilising recruitment agencies at this time. If you are interested in applying for this position, please do so via Seek.