Operations Coordinator

Presbyterian Support Northern; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

KiwiSaver

Long Service Leave

Leave Purchasing

Wellbeing Support

Flu Vaccination

PSN Scholarship

Job summary

Presbyterian Support Northern is seeking an organised and proactive Operations Coordinator to join our Social Services team. This role provides operational and administrative support across the Social Services division, helping our sites run smoothly and effectively.

You will drive continuous improvement, maintain systems and processes, and ensure our data and client management systems are accurate and well maintained. Travel to other PSN offices is required, and a full NZ licence is needed.

Qualifications

• 5+ years in administration, coordination, and organisational work with strong attention to detail.
• Experience using databases and Microsoft Office 365 applications, including Power BI and Excel.
• Ability to identify opportunities for improvement and implement practical solutions.
• Strong communication skills and ability to collaborate with people at all levels.

Responsibilities

• Support ongoing review and improvement of processes across Social Services.
• Ensure sites operate smoothly, efficiently, and productively.
• Monitor data management processes and maintain data quality.
• Maintain Social Services client management systems and health and safety practices.
• Work with managers to identify opportunities to improve operational processes and systems.
• Provide practical coordination and administrative support across the Social Services division.

Skills

Administration

Coordination

Data management

Communication

Tools

Power BI

Excel

Databases

Microsoft Office 365

Job description

Ko mātou tēnei I This is Us

Presbyterian Support Northern is a not-for-profit organisation supporting individuals, families and whānau across the North Island. Our Social Services teams work alongside people and communities to help create A Better Life.

Our values of Hope, Trust & Integrity, Compassion, Partnership and Tangata Whenua guide the way we work and the support we provide.

Te Kowhiringa I The Opportunity

We are looking for an organised and proactive Operations Coordinator to join our Social Services team at Presbyterian Support Northern (PSN).

This is a varied role where you will provide operational and administrative support across our Social Services division, helping our teams and sites run smoothly and effectively.

You will play an important role in supporting continuous improvement, maintaining systems and processes, and ensuring our data and client management systems are accurate and well maintained.

There is some travel involved to other PSN offices, so a full NZ licence is required.

This is a parental leave fixed term contract until January 2028.

In this role, you will:

• Work closely with the Social Services Operations Manager and support the ongoing review and improvement of processes and procedures across Social Services.
• Help ensure our Social Services sites operate smoothly, efficiently and productively.
• Monitor data management processes and support high standards of data quality.
• Maintain and support PSN Social Services client management systems.
• Support and promote high standards of health and safety practices.
• Work alongside managers and teams to identify opportunities to improve operational processes and systems.
• Provide practical coordination and administrative support across the Social Services division.

Ngā pūkenga | About you

We are looking for someone who is organised, solutions-focused and enjoys making things work better.

You will bring:

• 5 + years in administration, organisational and coordination skills, with excellent attention to detail.
• Experience and confidence using databases and Microsoft Office 365 applications, specifically Power BI and Excel.
• The ability to identify opportunities for improvement and follow through on practical solutions.
• Strong computer skills and confidence learning and maintaining new systems.
• Good communication skills and the ability to work effectively with people at all levels.
• The ability to manage competing priorities and work independently.
• A proactive, collaborative approach and a commitment to providing high-quality support.
• An understanding of the importance of confidentiality, data quality and health and safety.

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us

• Boost Programme: Instant access to special offers, gym memberships, and seasonal holiday deals across 50+ popular Kiwi brands.
• Referral Bonus: A $200 reward for every successful referral of a friend or family member to PSN wide.
• Employee Recognition: Company recognition for continued years of service. Nomination of employees for living the company values.
• Long Service Leave: An extra 5 days of leave applied at 5 years of service.
• KiwiSaver: Contributions provided in addition to your base salary.
• Leave Purchasing: The option to apply to purchase up to 10 additional days of annual leave each year.
• Wellbeing Support: Confidential support and online resources for you and your family through the Employee Assistance Programme (EAP).
• Flu Vaccination: Free annual flu vaccinations provided to help protect your health and wellbeing.
• PSN Scholarship: Financial and academic support opportunities to fund your professional development and higher education.

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Our people are critical to our success. Part of working as part of our team means that you will have access to:

Applications close 5th October 2026.