Front of House and Facilities Coordinator

Southern Cross Medical Care Society; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance

Life insurance

Parental leave

Wellbeing programme

Volunteer day

Work‑life balance

Job summary

Southern Cross Health Insurance is seeking a Front-of-House and Facilities Coordinator in Auckland. The role focuses on delivering warm reception, supporting daily workplace operations, and coordinating events to enhance the employee experience.

You will manage access, security processes, and strive to improve workplace services while maintaining confidentiality and professionalism in a fast-paced environment.

Qualifications

• 2+ years of experience in a corporate reception, workplace services, facilities, hospitality or customer service environment.
• Strong communication and relationship-building skills with stakeholders.
• Excellent written communication and ability to work independently.

Responsibilities

• Deliver front-of-house and reception services; welcome visitors professionally.
• Coordinate workplace operations including ServiceNow tickets, mail, couriers, supplies, and maintenance requests.
• Support workplace events and employee engagement initiatives; coordinate meeting rooms.

Skills

Customer service

Reception experience

Facilities

Microsoft 365

Time management

Tools

ServiceNow

Job description

About us

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand‑owned, member‑based organisation, we're building a future where wellbeing is at the heart of everything we do — delivering exceptional value for our members and creating an environment where our people thrive. Now is an exciting time to join us. You'll be part of a high‑performing, values‑driven team where people are at the heart of everything we do — and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About the role

As our Front of House and Facilities Coordinator, you'll be the face of Southern Cross Health Insurance, creating a welcoming and professional experience for visitors, employees, contractors, and customers. You'll play a key role in ensuring the smooth day‑to‑day operation of our workplace while contributing to a positive employee experience.

• Deliver exceptional front‑of‑house and reception services, ensuring all visitors are welcomed professionally, and security requirements are met.
• Coordinate workplace operations, including ServiceNow ticket management, mail and courier services, office supplies, and building maintenance requests.
• Support workplace events, employee engagement initiatives, and meeting room coordination to create a positive employee experience.
• Administer physical security processes, including access card requests, amendments, temporary cards, lost cards, and deactivation of leavers.
• Proactively identify opportunities to enhance workplace services while maintaining confidentiality and professionalism at all times.

About you

2+ years' experience in a corporate reception, workplace services, facilities, hospitality, or customer service environment. Exceptional customer service, communication, and relationship‑building skills with the ability to engage professionally with a wide range of stakeholders. Highly organised with strong time management skills and the ability to manage competing priorities in a fast‑paced environment. Strong attention to detail and ability to maintain accuracy when handling administrative and security‑related processes. Confident using Microsoft 365 applications and learning new systems and processes. Excellent written communication skills and the ability to exercise sound judgement and work independently. A proactive, adaptable approach with a continuous improvement mindset. Experience with health and safety processes, access control systems, or workplace services within a corporate environment would be advantageous.

Ngākau nui. Āhurutanga. Tikanga.

Join a team that's always there, always real, always true. If you thrive in a purpose‑driven, diverse and supportive culture, we think you’ll love working with us.

What we offer you

• five days of wellbeing leave per year (pro‑rated for part‑timers)
• health insurance for you and your immediate whānau
• life insurance cover and discounts on pet and travel insurance
• extra parental leave benefits and financial wellbeing support
• ability to participate in our workplace wellbeing programme
• work‑life balance
• each year you have a volunteer day to spend with your team contributing to a cause or community of your choice

This role is Auckland based, and while we appreciate interest from candidates in other locations, we’re unfortunately not able to consider remote options for this position.

We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.