Operations Manager

Work Canterbury; Christchurch; On-site; NZD 90,000 - 100,000; Full time

Job summary

Aorangi Debt Collection, a Christchurch-based firm, is seeking an experienced Operations Manager to oversee daily operations and support the owners. The role offers hands-on leadership, strong governance, and scope to shape the business as it grows in New Zealand and Australia.

You will manage staff, streamline financial processes, and drive system improvements while maintaining excellent client relationships.

Qualifications

• Strong administration and operational management experience.
• Proven staff management and leadership skills.
• Strong financial administration and reconciliation experience.
• Ability to manage civil legal processes and related matters.
• Excellent Microsoft Office skills and confidence using technology.
• Strong communication, organisation, negotiation and problem-solving skills.
• Ability to take ownership, make decisions and manage competing priorities.
• Experience in credit management, debt recovery or financial services is advantageous.

Responsibilities

• Oversee day-to-day operations of the business.
• Lead and support staff across the Christchurch team.
• Undertake administration and financial processes.
• Manage reconciliations, month-end processes, invoicing and reporting.
• Support client communication and relationships.
• Improve systems, processes and efficiencies.
• Address operational issues and ensure smooth running.

Skills

Administration and operations

Staff leadership

Financial administration

Civil legal processes

Microsoft Office

Communication & negotiation

Ownership & decision-making

Credit management (advantage)

Tools

Microsoft Office

Job description

Work Canterbury - Christchurch, South Island

Full-Time | Christchurch | $90,000-$100,000, with scope to offer more for an exceptional candidate

Work Canterbury is proud to be partnering with Aorangi Debt Collection to recruit an experienced Operations Manager for their Christchurch team.

About Aorangi

Aorangi Debt Collection is a locally owned Christchurch business specialising in professional debt recovery and credit management across New Zealand and Australia. They value strong relationships, professionalism and results, and are committed to creating a workplace where people feel valued and supported.

About the Role

Aorangi is looking for a capable, hands-on Operations Manager to oversee the day-to-day running of the business and support the owners. For the right person, there is genuine potential to progress into a General Manager position over time.

The role includes:

• Managing daily business operations
• Leading and supporting staff
• Undertaking administration and financial processes
• Managing reconciliations, month-end processes, invoicing and reporting
• Supporting client communication and relationships
• Improving systems, processes and efficiencies
• Managing challenging issues at the ‘coalface’
• Taking ownership of operational issues and ensuring the business runs smoothly

We are looking for someone with:

• Strong administration and operational management experience
• Proven staff management and leadership skills
• Strong financial administration and reconciliation experience
• The ability to manage civil legal processes and related matters
• Excellent Microsoft Office skills and confidence using technology
• Strong communication, organisation, negotiation and problem-solving skills
• The ability to take ownership, make decisions and manage competing priorities
• Experience in credit management, debt recovery or financial services would be an advantage, but is not essential. Aorangi is focused on finding the right experienced leader who is prepared to learn the industry.

This is an opportunity to become a key senior member of a successful, locally owned business and work closely with the owners as the business continues to grow. Any appointment will be subject to satisfactory criminal and credit checks.