Operations Manager

Aotearoa New Zealand Association of Social Workers; Upper Harbour; On-site; NZD 90,000 - 130,000; Full time

Job summary

IndustriAL MINERALS (NZ) LIMITED is seeking an experienced Operations Manager to oversee day-to-day operations, solve cross‑functional problems, and drive efficiency. You will work with Customer Service, Sales, Accounts & Administration, Warehousing and Service teams to provide the support and information needed for outstanding results.

The role involves leadership across purchasing, inventory, logistics and process improvement to ensure a compliant, safe and profitable operation.

Qualifications

• Proven experience in an operations, logistics, supply chain or similar management role.
• Strong leadership and people-management skills.
• Excellent organisational and time-management abilities.
• Commercial awareness and the ability to understand costs, margins, budgets and profitability.
• Strong problem-solving and decision-making skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a demanding environment.

Responsibilities

• Oversee a broad range of operational functions across the business.
• Lead team development and staff performance.
• Manage purchasing and supplier relationships.
• Control inventory and warehouse management.
• Coordinate logistics and third-party warehousing.
• Oversee customer service and order management.
• Monitor KPI, budget and profitability metrics.
• Drive process improvements and operational efficiency.
• Ensure Health & Safety, regulatory compliance.
• Support sales, marketing and e-commerce activities.

Skills

Leadership

Time management

Organisational skills

Commercial awareness

Problem solving

Communication

Customer service

Multitasking

Tools

Forklift

Job description

Lead Operations | Drive Efficiency | Support Growth

Location: North Shore, Auckland
Employment: Full-time
Reporting to: Managing Director

We are looking for an experienced and hands‑on Operations Manager to join our team and take responsibility for the effective day‑to‑day operation of the business.

This is a key leadership position for someone who enjoys being involved across the business, solving problems, improving systems and processes, supporting customers and staff, and making sure the operation runs efficiently.

You will work closely with the Managing Director and teams across Customer Service, Sales, Accounts & Administration, Warehousing and Service, ensuring everyone has the support, resources and information they need to deliver outstanding results.

About us

INDUSTRIAL MINERALS (NZ) LIMITED is a leading provider of innovative technology solutions. With industry proven leading products and with over 32 years of proven performance in the Corrosion Protection industry. We provide one of the largest range of products and distribution networks. Established in 1993, we have grown to become an industry leader and trusted partner for businesses in both New Zealand and Australia. Our mission is to empower our clients with the latest tools and technologies to drive their success and continue to supply the leading products. We are a dynamic, collaborative team that values innovation, integrity and a customer‑centric approach.

About the Role

As Operations Manager, you will oversee a broad range of operational functions:

• Team leadership and staff development
• Purchasing and supplier management
• Inventory and warehouse management
• Logistics and third‑party warehouse coordination
• Customer service and order management
• KPI, budget and profitability management
• Process improvement and operational efficiency
• Health & Safety and regulatory compliance
• Sales, marketing and e‑commerce support

What We're Looking For

We are seeking someone who is organised, commercially minded, practical and solutions‑focused, with the ability to lead people while also getting involved in the detail when required.

Ideally, you will have:

• Proven experience in an operations, logistics, supply chain or similar management role.
• Strong leadership and people‑management skills.
• Excellent organisational and time‑management abilities.
• A strong understanding of purchasing, inventory and warehouse management.
• Commercial awareness and the ability to understand costs, margins, budgets and profitability.
• Strong problem‑solving and decision‑making skills.
• Excellent communication and customer service skills.
• The ability to manage multiple priorities in a demanding environment.
• Experience working with suppliers, freight providers and third‑party logistics providers.
• A commitment to Health & Safety, compliance and operational best practice.
• Good computer and systems skills, with the ability to maintain accurate records and reporting.
• A willingness to be hands‑on and support the wider team when required.

Forklift experience/licence would be advantageous, given the role's involvement with warehouse operations, loading, unloading and stocktakes.

What You'll Bring

• Leads from the front – you can motivate people, build a positive team culture and hold people accountable.
• Thinks commercially – you understand that efficient operations, purchasing, inventory control and customer service all contribute directly to profitability.
• Solves problems – you don't simply identify issues; you find practical solutions and follow them through.
• Improves the way we work – you are constantly looking for better, smarter and more efficient ways of doing things.
• Gets things done – you're comfortable moving between strategic planning and hands‑on operational work when required.
• Puts customers first – you understand the importance of delivering the right product or service, on time and to the required standard.

Why Join Us?

This is an opportunity to take a key operational leadership role within a growing business, with genuine scope to influence how the business operates.

You will have the opportunity to:

• Make a meaningful impact on business performance.
• Lead and develop a capable team.
• Improve systems and processes across the business.
• Work directly with senior management.
• Influence purchasing, logistics, customer service and operational strategy.
• Identify and implement initiatives that improve efficiency and profitability.