Commercial Collections Manager

Waste Management; Auckland; On-site; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Guaranteed hours

Career development

Competitive pay

Supportive team

Job summary

WM New Zealand is seeking a hands-on Commercial Collections Manager to join our Auckland Commercial Collections team at the East Tamaki head office. You will oversee key collection services across the Auckland region, leading a team, working with contractors and customers to keep operations safe, efficient and customer-focused.

You will focus on people, problem solving and day-to-day delivery, building strong relationships, reporting on performance and maintaining high standards of safety and

Qualifications

• Experience leading mid to large sized teams.
• HR and performance improvement experience.
• Track record of operational excellence and continuous improvement.
• Ability to manage budgets and interpret financial results.
• Demonstrated commitment to maintaining and improving HSE culture.

Responsibilities

• Lead and develop your team to perform at their best.
• Build strong relationships with staff, contractors and customers.
• Maintain a safe work environment and promote health and safety culture.
• Oversee day-to-day operations and ensure work is delivered to a high standard.
• Keep accurate records and report on performance.

Skills

People leadership

Operations management

Budget management

HSE culture

Communication skills

Time management

Strategic thinking

Problem solving

Education

Logistics/Business/Engineering degree

Job description

Lead one of New Zealand's most complex and strategically important operational assets.

Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand helps take care of our people, protect our whenua and support our communities.

We’re more than waste management – we’re problem solvers, innovators, and hands‑on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.

Job Description

The role you’ll play.

We’re looking for a hands‑on and motivated Commercial Collections Manager to join our Auckland Commercial Collections team. Based at our award‑winning East Tāmaki head office, this role is responsible for overseeing key collection services across the Auckland region.

In this role, you’ll work closely with your team, contractors, and customers to make sure operations run smoothly, safely, and efficiently. You’ll be focused on leading people, solving problems, and supporting the day‑to‑day delivery of services that make a real impact for our customers and communities.

Your key responsibilities will include:

• Leading and supporting your team to perform at their best
• Building strong working relationships with staff, contractors, and customers
• Ensuring a safe work environment and promoting a strong health and safety culture
• Overseeing day‑to‑day operations and making sure work is delivered to a high standard
• Keeping accurate records and reporting on performance

Qualifications

What you’ll need.

We are looking for an experienced and enthusiastic leader with a track record of operational excellence and continuous improvement to provide and maintain a safe and efficient workplace.

Key characteristics required include:

• A passion for operations in a fast‑paced and dynamic environment
• A relevant Logistics, Business or Engineering degree or equivalent qualification with relevant experience in a similar environment
• Experience managing mid to large sized teams
• HR and performance improvement experience
• A demonstrable track record of maintaining and improving HSE culture
• Commercial acumen and ability to manage budgets and interpret financial results
• Strong leadership and excellent time management skills
• Excellent communication skills both verbal and written
• You are results driven, very detail oriented and have a high level of professionalism

We are looking for someone who can think outside the square for solutions, with strong personal motivation, and we’re keen to discuss this position with candidates who thrive on the challenge of running a large diverse operational business.

Additional Information

What’s in it for You

• Guaranteed hours and job security (45 hours per week, Monday–Friday)
• A rewarding career path with development opportunities
• Competitive pay and conditions
• A supportive team environment where safety and wellbeing come first

We will invest in your personal development and provide future career opportunities. We also offer a great company culture and you will get to work with a strong team of like‑minded individuals.

WM New Zealand is an EEO employer and promotes drug and alcohol-free workplaces. You must be in New Zealand and hold a current work visa/residency or NZ citizenship.