Operations Coordinator

Aotearoa New Zealand Association of Social Workers; Linwood-Central-Heathcote Community; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Wellbeing program

EAP support

Job summary

ADR is seeking an Operations Coordinator to support customers and coordinate service activities for Watermetrics in Christchurch. You will monitor device performance, handle service requests, and ensure timely delivery of solutions.

The role requires strong organisation, communication, and the ability to manage competing priorities within a fast-paced environment. Experience in admin, customer service, or coordination is preferred.

Qualifications

• Experience in administration, customer service, or coordination.
• Excellent organisational skills and attention to detail.
• Ability to manage competing priorities and communicate clearly.

Responsibilities

• Support customers, coordinate service activities, and ensure timely delivery of Watermetrics solutions.
• Monitor device performance, follow up on non-reporting devices, and maintain records.
• Build relationships with customers, suppliers and colleagues to support a safe, organized team culture.

Skills

Customer service

Administration

Coordination

Problem solving

Tools

Microsoft Office

Job description

Since 1909, ADR has helped keep communities and businesses running with utility technology products, services, and expertise. Proudly New Zealand owned, we partner with the water, energy, agriculture, and industrial sectors to deliver practical solutions and trusted support.

We're looking for an Operations Coordinator to join our growing Watermetrics team in Christchurch.

About the Role

This is a varied and fast-paced role where you'll support customers, coordinate service activities, and help keep our Watermetrics operations running smoothly.

Working closely with customers, technicians, suppliers, and internal teams, you'll monitor device performance, coordinate service requests, and help ensure our smart water monitoring solutions are delivered accurately and on time. This role is ideal for someone who enjoys staying organised, solving problems, and making sure the details don't get missed.

Key Responsibilities

You'll monitor and report on device performance, investigate and follow up on non-reporting devices, and coordinate service work as required. You'll support customer enquiries, respond to incoming calls, maintain accurate records, and assist with day-to-day operational administration.

You'll also build strong relationships with customers, suppliers, and colleagues while contributing to a safe, organised, and customer-focused team culture.

About You

You're an organised and proactive team player who takes pride in delivering great customer service. You can manage competing priorities, communicate confidently, and adapt to changing demands in a busy environment.

Ideally, you'll bring:

Experience in administration, customer service, coordination, or a similar support role

Strong organisational skills and attention to detail

Excellent communication and relationship-building skills

Confidence using Microsoft Office and other business systems

The ability to work independently while contributing to a collaborative team environment

A positive, practical, and customer-focused approach

Why You'll Love Working With Us

ADR operates with the heart of a family business—our people come first, and your wellbeing is our priority. We are a supportive team and offer a competitive salary package plus excellent benefits, including:

Southern Cross Health Insurance (after 6 months), plus Life and Trauma insurance

Comprehensive Health and Wellbeing program & EAP support

To be considered for this role, you must have the legal right to work in New Zealand. The preferred candidate will also be required to undergo pre-employment screening, including drug and alcohol testing, a Ministry of Justice check, and a credit check.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Are you willing to undergo pre-employment drug and alcohol screening?
• How many years' experience do you have as a Customer Service and Administration Officer?

What can I earn as an Operations Coordinator