Sales Support Coordinator

Carpet Court NZ; Tauranga; On-site; NZD 55,000 - 70,000; Full time

Job summary

Carpet Court NZ in Tauranga is seeking a highly organised coordinator to join our National Accounts team. This is a non-sales, office-based role focused on workflow coordination, data accuracy, and operational support.

You’ll manage inbound job requests, allocate to stores/installers, track progress against KPIs, and support pricing and workflow queries across multiple systems.

Qualifications

• Experience in administration, coordination, customer service, or operations support.
• Confidence working across CRM or multiple systems.
• Strong attention to detail and data accuracy.
• Ability to manage multiple workflows and competing priorities.

Responsibilities

• Managing inbound job requests through CRM and workflow systems
• Ensuring all job data is complete, accurate, and compliant
• Allocating jobs to the right store, installer, or team
• Monitoring job progress against KPIs and service expectations
• Supporting stores and teams with process, pricing, and workflow queries
• Identifying issues early and coordinating solutions
• Handling customer, store, and internal queries in a professional way
• Reviewing and verifying invoices against agreed pricing and purchase orders
• Supporting National Account Managers with visibility and coordination

Skills

Administration

Coordination

CRM systems

Data accuracy

Multitasking

Communication

Team player

Tools

CRM software

Workflow systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the role

This isn't a sales role – it's a fast-paced coordination and administration role supporting our National Accounts team.

Sitting within our National Accounts team, this role is responsible for coordinating workflows, managing job administration, tracking progress, and ensuring jobs are accurately processed through to completion.

We've recently evolved our National Sales Support team to better support our growing national accounts and are looking for a highly organised coordinator to join us.

Based in our Tauranga Branch, you will work closely with National Account Managers, stores, installers, and internal support teams, you'll play a key role in ensuring jobs are accurately set up, allocated correctly, and delivered in line with national contract requirements.

This is a non-sales, office-based role focused on workflow coordination, systems, data accuracy, and operational support.

If you enjoy working across multiple systems, keeping things organised, solving problems, and making sure nothing falls through the cracks, we'd love to hear from you.

What you’ll be doing

• Managing inbound job requests through CRM and workflow systems
• Ensuring all job data is complete, accurate, and compliant
• Allocating jobs to the right store, installer, or team
• Monitoring job progress against KPIs and service expectations
• Supporting stores and teams with process, pricing, and workflow queries
• Identifying issues early and coordinating solutions
• Handling customer, store, and internal queries in a professional way
• Reviewing and verifying invoices against agreed pricing and purchase orders
• Supporting National Account Managers with visibility and coordination

What you’ll bring

• Experience in administration, coordination, customer service, or operations support
• Confidence working across CRM or multiple systems
• Strong attention to detail and data accuracy
• Ability to manage multiple workflows and competing priorities
• Clear, professional communication skills
• A calm, solutions-focused approach
• A team mindset, you enjoy supporting others to succeed

Why join us?

Our vision is simple:Creating happiness on the inside.

We’re a business that:

• Backs our people and supports development
• Works collaboratively across stores and support office
• Values accuracy, accountability, and doing things properly
• Continues to invest in systems, tools, and national partnerships

This role offers great exposure across our national accounts and wider business, and is a strong step for someone looking to grow their career in operations or coordination.

If you are ready to step into a role where you can make a real impact behind the scenes, we'd love to hear from you. Please note, you must be eligible to work in New Zealand.

About us

The Interiors Group is New Zealand’s largest flooring and window furnishings network, with over 65 locations and 600+ team members. Through our trusted brands, Carpet Court, The Floor Store, and Curtain Studio, we help Kiwis transform their spaces with expert advice and quality products.

We’re proudly Kiwi-owned, value-led, and passionate about delivering great results. From sustainability to community impact, we back our people, support each other, and celebrate success along the way. Our values, Create Raving Fans, Choose Your Attitude, We Love Results, and Everyone Matters, guide how we show up for each other and our customers every day.