Service Experience Lead - Customer-Focused Ops Advisor

North Western Toyota; Palmerston North; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Positive and supportive team culture

Modern, upgraded facilities

Backed by main store resources nearby

Work with skilled technicians

Great team and business values

Job summary

Manawatu Toyota’s Hospital Branch in Palmerston North is seeking an energetic Operations & Service Advisor to join the service team. You’ll be the friendly face and voice of the service department, delivering exceptional customer experiences while supporting day-to-day workshop operations.

Join a positive, supportive team with upgraded facilities and the backing of the main store nearby. You’ll handle bookings, customer interactions, and administrative tasks in a busy, customer-focused

Qualifications

• Outstanding customer service skills.
• Organised, proactive and detail-focused.
• Confident communication with customers and colleagues.
• Enjoys working in a fast-paced team environment.
• Pride in delivering exceptional experiences.
• Able to pick up new systems and processes quickly.

Responsibilities

• Book customer vehicles and manage service enquiries.
• Greet customers and coordinate their service experience.
• Prepare estimates, invoices and process payments.
• Keep customers updated on vehicle progress.
• Carry out workshop administration and service operations.
• Help ensure every customer leaves as a promoter of Manawatu.

Skills

Customer service

Administration

Communication

Job description

Manawatu Toyota’s Hospital Branch in Palmerston North is seeking an energetic Operations & Service Advisor to join the service team. You’ll be the friendly face and voice of the service department, delivering exceptional customer experiences while supporting day-to-day workshop operations.

Join a positive, supportive team with upgraded facilities and the backing of the main store nearby. You’ll handle bookings, customer interactions, and administrative tasks in a busy, customer-focused