Operations and Service Advisor

Toyota; New Zealand; On-site; NZD 46,000 - 62,000; Full time

Benefits offered by this job

Positive team culture

Main store support

Small technician team

Updated facilities

People-focused company

Job summary

Manawatu Toyota invites an energetic Operations & Service Advisor to join our Hospital Branch service team in New Zealand. You will be the friendly face and voice, coordinating service experiences and keeping customers updated on progress.

In this role you’ll book vehicles, handle service enquiries, prepare estimates and invoices, and support everyday workshop operations. If you thrive in a fast-paced team, we’d love to hear from you.

Qualifications

• Customer-focused service experience is preferred.
• Able to communicate confidently with customers and colleagues.
• Strong organisational skills and attention to detail.

Responsibilities

• Booking customer vehicles and managing service enquiries
• Greeting customers and coordinating their service experience
• Preparing estimates, invoices, and processing payments
• Keeping customers updated on vehicle progress
• Workshop administration and service operations
• Helping ensure every customer leaves as a promoter of Manawatu Toyota

Skills

Customer service

Organised

Communication

Teamwork

Job description

We're looking for an energetic Operations & Service Advisor to join our Service Team at Manawatu Toyota’s Hospital Branch.

With exciting improvements behind us and an ambitious future ahead, there's never been a better time to join Manawatu Toyota’s growing service team.

You'll be the friendly face and voice of our service department, helping deliver the exceptional customer experiences Toyota is known for while supporting the day-to-day operation of a busy workshop.

What’s in it for you?

• Positive and supportive team culture
• Backed by the resources and expertise of our main Manawatu Toyota store - just down the road!
• Work alongside our small team of skilled technicians
• Freshly repainted and upgraded facilities
• Be part of a business that genuinely values its people and customers

About the Role

You’ll be responsible for:

• Booking customer vehicles and managing service enquiries
• Greeting customers and coordinating their service experience
• Preparing estimates, invoices, and processing payments
• Keeping customers updated on vehicle progress
• Workshop administration and service operations
• Helping ensure every customer leaves as a promoter of Manawatu Toyota

About You

You will:

• Be organised, proactive, and detail-focused
• Communicate confidently with customers and colleagues
• Enjoy working in a fast-paced team environment
• Have the ability to pick up new systems and processes with confidence and help keep the machine running!

Service department admin experience is helpful, but attitude, team and customer focus are what matter most.

Join the Team

If you're looking for a role where no two days are the same and where you'll be supported by a great team and a great business, we’d love to hear from you.