Service Advisor - Fixed term

Toyota; New Zealand; On-site; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Supportive team

Training and development

Work with Toyota brand

Diverse role

Job summary

TRC Toyota Masterton is seeking a motivated, customer-focused Service Advisor to join our team on a fixed-term parental leave contract, commencing around early October 2026 and running until August 2027. Based in Masterton, the role involves managing bookings and enquiries, greeting customers, preparing estimates and invoices, and coordinating with technicians to ensure timely work.

It offers a supportive team, ongoing development, and the chance to work with New Zealand's leading automotive

Qualifications

• Excellent customer service focus with a friendly attitude.
• Strong communication and numerical skills.
• Ability to follow processes in a busy workshop environment.
• Clean driver's license and ability to drive both manual and automatic vehicles.
• Previous automotive service advisor experience is advantageous but not required.

Responsibilities

• Manage customer service bookings and enquiries.
• Greet customers and coordinate vehicle check-ins and collections.
• Prepare service estimates, invoices and process payments.
• Liaise with technicians and workshop staff to ensure work is completed on time.
• Keep customers informed throughout the service process.
• Identify opportunities for additional maintenance or repair work.
• Support Toyota customer satisfaction initiatives and survey outcomes.
• Maintain accurate customer and vehicle records.
• Assist with customer follow-up and future service bookings.

Skills

Customer service

Communication

Time management

Attention to detail

Team player

Computer skills

Numeric skills

Process adherence

Job description

TRC Toyota Masterton is seeking a motivated and customer-focused Service Advisor to join our team on a fixed-term parental leave contract, commencing around early October 2026 and expected to run until approximately August 2027.

Why not experience a company in the heart of the Wairarapa, proud to be committed to our local community, equal opportunity and we also support initiatives and programmes that look after our planet.

Key responsibilities include:

• Managing customer service bookings and enquiries
• Greeting customers and coordinating vehicle check-ins and collections
• Preparing service estimates, invoices and processing payments
• Liaising with technicians and workshop staff to ensure work is completed on time
• Keeping customers informed throughout the service process
• Identifying opportunities for additional maintenance or repair work
• Supporting Toyota customer satisfaction initiatives and survey outcomes
• Maintaining accurate customer and vehicle records
• Assisting with customer follow-up and future service bookings.

We are looking for someone who will fit into our team, can follow process, has a good sense of humour and a clean driver's licence with the ability to confidently drive both manual and automatic vehicles.

We also offer:

• A supportive and friendly team environment
• Ongoing training and development
• The opportunity to work with New Zealand's leading automotive brand
• A diverse role where notwo days are the same.

How many of these can you tick?

• I’m extremely customer focused and have a genuine desire to constantly provide every customer with an exceptional experience every day.
• I have loads of energy, motivation and a solid work ethic.
• I can follow processes, have great written and numerical skills, can navigate my way around a computer and pick up new systems with confidence.
• I can handle busy times/days and love being on the go.
• Can pivot and keep smiling when the plan changes
• I really enjoy learning and developing.
• Previous automotive industry experience would be an advantage, but is not essential.

Nailed them all? This role sound like a bit of you?