Service Advisor - Fixed term

North Western Toyota; Masterton District; On-site; NZD 50,000 - 60,000; Full time

Benefits offered by this job

Supportive and friendly team

Ongoing training and development

Opportunity to work with New Zealand's

Diverse role where no two days are the

Job summary

TRC Toyota Masterton is seeking a motivated Service Advisor on a fixed-term parental leave contract, starting around early October 2026 and running until approximately August 2027. Located in the Wellington - Masterton area, the role supports Toyota customers with a friendly, efficient service experience.

The successful candidate will handle bookings, liaise with technicians, and help maintain high customer satisfaction through clear communications and accurate records.

Qualifications

• Customer service experience or aptitude is essential.
• Ability to manage service bookings and enquiries.
• Strong communication and numerical skills.

Responsibilities

• Manage customer service bookings and enquiries.
• Greet customers and coordinate vehicle check-ins and collections.
• Prepare service estimates, invoices and process payments.
• Liaise with technicians to ensure timely completion of work.
• Keep customers informed throughout the service process.
• Identify opportunities for additional maintenance or repair work.
• Support Toyota customer satisfaction initiatives and survey outcomes.
• Maintain accurate customer and vehicle records.
• Assist with customer follow-up and future service bookings.

Skills

Customer service

Bookings management

Communication

Tools

CRM system

Payments processing

Job description

• Full Time
• Application Closes 20 Sep 2026
• Wellington - Masterton
• Customer Service Representative

TRC Toyota Masterton is seeking a motivated and customer-focused Service Advisor to join our team on a fixed-term parental leave contract, commencing around early October 2026 and expected to run until approximately August 2027. Why not experience a company in the heart of the Wairarapa, proud to be committed to our local community, equal opportunity and we also support initiatives and programmes that look after our planet.

Key Responsibilities Include

• Managing customer service bookings and enquiries
• Greeting customers and coordinating vehicle check-ins and collections
• Preparing service estimates, invoices and processing payments
• Liaising with technicians and workshop staff to ensure work is completed on time
• Keeping customers informed throughout the service process
• Identifying opportunities for additional maintenance or repair work
• Supporting Toyota customer satisfaction initiatives and survey outcomes
• Maintaining accurate customer and vehicle records
• Assisting with customer follow-up and future service bookings.

We are looking for someone who will fit into our team, can follow process, has a good sense of humour and a clean driver's licence with the ability to confidently drive both manual and automatic vehicles.

We Also Offer

• A supportive and friendly team environment
• Ongoing training and development
• The opportunity to work with New Zealand's leading automotive brand
• A diverse role where no two days are the same.

How many of these can you tick?

• I’m extremely customer focused and have a genuine desire to constantly provide every customer with an exceptional experience every day.
• I have loads of energy, motivation and a solid work ethic.
• I can follow processes, have great written and numerical skills, can navigate my way around a computer and pick up new systems with confidence.
• I can handle busy times/days and love being on the go.
• Can pivot and keep smiling when the plan changes
• I really enjoy learning and developing.
• Previous automotive industry experience would be an advantage, but is not essential.

Nailed them all? This role sound like a bit of you?