Administration Support Officer - MECF

JobSpace; Auckland; On-site; NZD 65,000 - 68,000; Full time

Job summary

Ara Poutama Aotearoa is seeking an Administration Officer at Mt Eden Corrections Facility. This full-time, permanent role involves reception, file processing, and urgent record management within a busy site.

You will support the management team and coordinate visits, liaising with external services. The ideal candidate will have proven office administration experience, strong computer skills (MS Office), and the ability to work as part of a collaborative team.

Qualifications

• Experience in office administration and front-desk duties.
• Ability to multitask and meet deadlines in a busy environment.
• Strong teamwork and collaboration across a site team.
• Respect for privacy and handling sensitive information with discretion.
• Proficiency with computer software and databases (Word, Outlook, Excel) and the ability to learn new systems.

Responsibilities

• Reception and phone duties, liaising with management and the public.
• Book visits for whanau with the men in our care.
• Liaise with partner organisations and services.
• Process files and record management to meet timelines.
• Set up meeting invites, take minutes, and record actions; communicate with stakeholders.
• Some lifting may be required; work as part of a team of up to 20 staff.

Skills

Office administration

Multitasking

Team player

Integrity and privacy

Microsoft Office

Tools

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Do you have the enthusiasm, dedication, and the skills to become an Administration Support Officer within Ara Poutama Aotearoa, Department of Corrections? This could be just the opportunity you are looking for!

Administration Officer - Mt Eden Corrections Facility

Full time, Permanent position

Monday to Friday working hours

Be the warm, welcoming presence for people in our care

About the role

This is an opportunity to be part of a great organisation where you will support our management team at Mt Eden Corrections Facility. Responsibilities include but are not limited to:

• Reception and phone duties are a key component of this role, this will include liaising with our management team and the general public.
• Booking visits for whanau with the men in our care.
• Liaising with organisations and services we work with.
• Processing files.
• Record management and ensuring correspondence, reports and other documentation meet Department timelines and standards.
• Provide administration support across our site by setting up meeting invites, taking minutes, and recording actions, communicating with external stakeholders and filing.
• Some lifting may be required.
• Work as part of a larger team of up to 20 staff.

In this busy role you will enjoy working collaboratively as one team in a challenging and fast paced environment, be able to multitask, remain adaptable, follow and adhere to policies and procedures, and have sound judgement in prioritising tasks and activities to meet deadlines.

Skills and experience

The preferred candidate will be able to demonstrate:

• Manaaki and respect for all that we deal with on a day-to-day basis
• Good experience and knowledge of office administration
• Resilience when dealing with difficult situations in changing environments and a pragmatic approach to problem solving.
• The ability to organise effectively, be adaptable, multi-task and meet deadlines.
• The ability to be a strong team player who can work collaboratively across a dynamic team of administrators.
• The ability to work with a wide range of people, from all walks of life, while maintaining a friendly and non-judgemental attitude.
• A high level of integrity and the ability to maintain privacy while working with sensitive and personal information.
• Good knowledge of computer software and database systems including Microsoft Office suite (Word, Outlook, Excel), with the ability to learn new systems quickly.

If you have the skills and experience that we are looking for and can hit the ground running, then we would love to hear from you! You will need a full New Zealand Driver Licence for this role. Applicants must be a New Zealand citizen, New Zealand Resident Permit holder, Australian citizen or an Australian resident who holds a current Australian Resident Return Visa.

The salary range for this role (85%-120%) is $64,717 - $68,434 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

About us

Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whānau (relationships) to shape how we work and deliver the outcomes in our strategy - Hōkai Rangi.

Our preferred candidate will share our values and be committed to our Hōkai Rangi strategy. Knowledge of Te Ao Māori, or a willingness to learn, is essential to ensure the delivery of the most appropriate services for those who come through our doors.

It would be encouraged that you view our Hokai Rangi Strategy to support your understanding of what we are as an Organisation and what our goals and visions are to apply this within your application.

Applications Close Friday 28th of August 11:59pm