Operational Support Officer

Department of Corrections NZ; Wellington; On-site; NZD 36,000 - 60,000; Full time

Job summary

Department of Corrections NZ – Wellington Central, North Island, is seeking an Operational Support Officer to perform frontline administrative tasks and support custodial services operations. You will manage prisoner calls, coordinate stakeholder appointments, and ensure accurate records in IOMS while contributing to process improvements.

The role requires strong organisational and communication skills, meticulous attention to detail, and the ability to work with confidential information.

Qualifications

• Strong administration skills and accuracy in handling records.
• Excellent organisation, prioritisation and time management.
• Clear and effective written and verbal communication.
• Ability to handle confidential information with care and discretion.
• Proactive, self-motivated and able to work independently.
• Experience with Microsoft Office and related systems.

Responsibilities

• Handle first line prisoner phone calls and frontline admin tasks.
• Coordinate appointments between prisoners and external stakeholders.
• Maintain accurate records of decisions and actions in IOMS.
• Process data entry and system updates; contribute to process improvements.
• Collaborate with senior staff to support custodial services operations.

Skills

Administration

Organisation

Communication skills

Time management

Confidentiality

Proactive attitude

Self-motivated

Tools

Microsoft Office

IOMS (Integrated Offender Management Systems)

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Department of Corrections NZ – Wellington Central, North Island

• Great opportunity to join a busy operational task focused team.
• Bring your people skills and positive approach to this role.
• 12-month fixed term/secondment opportunity

Mō te tūnga | About the role

As an Operational Support Officer, you will be responsible for undertaking quality and timely administrative and support activities to support the daily undertakings of our custodial services operations support team.

This is a frontline support role where you'll be responsible for actioning first line prisoner phone calls, coordinating appointments between prisoners and key external stakeholders, and ensuring clear records of decisions made, and actions taken are accurately recorded within our Integrated Offender Management Systems (IOMS). Working collaboratively with your senior colleagues and the Operations Support Manager, you'll take a proactive approach to processing other data entry and system update requirements, as well as contribute to the continuous improvement of our processes and systems.

The team works from 7.30am to 4.00pm Monday - Friday with regularly rostered Saturday work required.

To be successful in this role, you'll be able to demonstrate the following in your application:

• Strong administration skills, with the ability to work efficiently and accurately while following established processes and procedures.
• Excellent organisation, prioritisation, and time management skills, with the ability to manage multiple tasks and competing deadlines.
• A proactive and self-motivated approach, with the ability to work independently and take initiative when required.
• Sound computer skills, including experience using Microsoft Office products and other business systems.
• The ability to handle confidential and sensitive information with care and discretion.
• Excellent communication skills, including written, verbal, and active listening skills, along with a strong attention to detail.
• The ability to build and maintain positive working relationships with colleagues, customers, and stakeholders.

The starting salary for this position is $60,216 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy.

We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

Applications close on: Wednesday the 9th of September.

If you have any questions or want to learn more about a career with us, contact *************@corrections.govt.nz, or visit careers.corrections.govt.nz.

We are not accepting applications via recruitment agencies for this role. Unsolicited CVs submitted by agencies will not be accepted and no agency fees will apply.