Operations Adviser - Wellington

Ara Poutama Aotearoa (Department of Corrections); Wellington; On-site; NZD 69,000 - 81,000; Full time

Benefits offered by this job

4 weeks annual leave

5 weeks after a year

160 days off per year

6 weeks upfront training

Paid lunch break

Shift allowance $2000 per year

Job summary

Ara Poutama Aotearoa – Department of Corrections, Wellington, is seeking Operations Advisers for electronic monitoring services 24/7 to 6,000 defendants and offenders. Join a fast-paced, collaborative team focused on community safety and continuing public service excellence.

The role involves rotating rosters, strong communication, and the ability to work from home if required for business continuity. Training is extensive, with real-world simulations and assessments.

Qualifications

• Experience communicating over the phone/email with people from different backgrounds.
• Great critical thinking and problem solving with sound judgment.
• Strong computer literacy and the ability to multi-task.
• Resilience when dealing with challenging situations.
• Openness to change with a ‘can do' attitude.

Skills

Phone/email communication

Critical thinking

Problem solving

Computer literacy

Resilience

Adaptability

Work from home when required

Tools

GPS technology

Contact centre platforms

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Ara Poutama Aotearoa (Department of Corrections) – Wellington, North Island

• Positions available in Wellington - Upper Hutt
• Kick start your career in Ara Poutama, Department of Corrections

Would you like to work with dedicated people, be trained to work with exciting tracking technology and play a part in keeping our communities safe?

If yes, this is the job for you! And this is a fantastic opportunity to kick‑start your career in the Department of Corrections.

Mō te tūnga | About the role

Our Operations Advisers are part of a team who are responsible for providing electronic monitoring services 24/7 to 6,000 defendants and offenders in New Zealand, using contact centre platforms and GPS technology.

The environment is fast paced, and energetic and our tight‑knit teams are busy, focused and committed to keeping the community safe.

Please note:This role is shift work and our teams are required to work 24/7. You will be on a rotating roster - please refer to the attached Job Description, which includes an example of what your roster could look like.

In this role, no two days are the same. To be successful in this role you will have:

• Experience communicating over the phone/email with people from different backgrounds
• Great critical thinking, and problem solving with sound judgement
• Strong computer literacy skills and the ability to multi‑task
• Resilience when dealing with challenging situations
• Openness to change, with a ‘can do' attitude
• High integrity and professionalism
• An ability to work from home if/when required for business continuity purposes

The midpoint of the salary range is $75,762 per annum and the full range (85%-120%) is $69,205 - $81,098 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Those new to the role will begin on the starting salary of $69,205.

• In addition to your salary, you will receive a shift allowance of $2,000 per annum
• You will receive a paid 30‑minute lunch break, where in other organisations your lunch breaks are unpaid
• You could have better work‑life balance! Each week your total working hours can differ; ranging from 28.5 to 47.5‑hours, however, you will always be paid for 40‑hours (see the roster attached to this advert)
• You will get 4‑weeks annual leave entitlement and 5‑weeks after a year's employment
• Due to the shift work aspect of this role, you end up with approximately 160 days off a year - where other organisations offer 104‑days off a year
• You will receive an extensive 6‑weeks upfront multi‑media training, which includes live work simulations, reflection sessions, knowledge assessments, and an opportunity to do live work whilst being supported
• You can expect a sense of satisfaction that comes from making an important contribution towards managing the people in our care and keeping our community safe.

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re‑offending, and address the overrepresentation of Māori in correctional facilities. As a values‑led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of ourHōkai Rangistrategy.

We valueinclusion and diversityin our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

If you have any questions or want to learn more about a career with us, contact***********@corrections.govt.nz, or visitcareers.corrections.govt.nz.