Administration Support Officer - MECF

Ara Poutama Aotearoa (Department of Corrections); Auckland; On-site; NZD 65,000 - 68,000; Full time

Job summary

Ara Poutama Aotearoa – Auckland, North Island is seeking an Administration Support Officer for Mt Eden Corrections Facility. This full-time, permanent role involves front-desk reception, visitor bookings, stakeholder liaison, and comprehensive office administration to support the site leadership team.

The role requires strong organizational skills, privacy awareness, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in office administration.
• Strong ICT skills with Word/Excel/Outlook.
• Ability to handle sensitive information with discretion.
• Comfortable working in a team environment.

Responsibilities

• Manage reception and phone duties, coordinating with management and the public.
• Book visits for whanau of people in care.
• Liaise with external organisations and services.
• Process files and manage records to meet timelines.
• Provide site-wide admin support, set up meetings, take minutes, and file.
• Some lifting may be required.

Skills

Office administration experience

Multitasking

Teamwork

Privacy and confidentiality

Microsoft Office

Tools

Microsoft Office

Reception and records software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Ara Poutama Aotearoa (Department of Corrections) – Auckland, North Island

Do you have the enthusiasm, dedication, and the skills to become an Administration Support Officer within Ara Poutama Aotearoa, Department of Corrections?

This could be just the opportunity you are looking for!

Administration Officer - Mt Eden Corrections Facility

• Full time, Permanent position
• Monday to Friday working hours
• Be the warm, welcoming presence for people in our care

Mō te tūnga | About the role

This is an opportunity to be part of a great organisation where you will support our management team at Mt Eden Corrections Facility.

Responsibilities include but are not limited to:

• Reception and phone duties are a key component of this role, this will include liaising with our management team and the general public.
• Booking visits for whanau with the men in our care.
• Liaising with organisations and services we work with.
• Processing files.
• Record management and ensuring correspondence, reports and other documentation meet Department timelines and standards.
• Provide administration support across our site by setting up meeting invites, taking minutes, and recording actions, communicating with external stakeholders and filing.
• Some lifting may be required.
• Work as part of a larger team of up to 20 staff.

In this busy role you will enjoy working collaboratively as one team in a challenging and fast paced environment, be able to multitask, remain adaptable, follow and adhere to policies and procedures, and have sound judgement in prioritising tasks and activities to meet deadlines.

The preferred candidate will be able to demonstrate:

• Manaaki and respect for all that we deal with on a day-to-day basis
• Good experience and knowledge of office administration
• Resilience when dealing with difficult situations in changing environments and a pragmatic approach to problem solving.
• The ability to organise effectively, be adaptable, multi-task and meet deadlines.
• The ability to be a strong team player who can work collaboratively across a dynamic team of administrators.
• The ability to work with a wide range of people, from all walks of life, while maintaining a friendly and non-judgemental attitude.
• A high level of integrity and the ability to maintain privacy while working with sensitive and personal information.
• Good knowledge of computer software and database systems including Microsoft Office suite (Word, Outlook, Excel), with the ability to learn new systems quickly.

If you have the skills and experience that we are looking for and can hit the ground running, then we would love to hear from you!

You will need a full New Zealand Driver Licence for this role.

Applicants must be a New Zealand citizen, New Zealand Resident Permit holder, Australian citizen or an Australian resident who holds a current Australian Resident Return Visa.

The salary range for this role (85%-120%) is $64,717 - $68,434 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu.

As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whānau (relationships) to shape how we work and deliver the outcomes in our strategy - Hōkai Rangi (https://careers.corrections.govt.nz/strategy).

Our preferred candidate will share our values and be committed to our Hōkai Rangi strategy. Knowledge of Te Ao Māori, or a willingness to learn, is essential to ensure the delivery of the most appropriate services for those who come through our doors.

It would be encouraged that you view our Hokai Rangi Strategy to support your understanding of what we are as an Organisation and what our goals and visions are to apply this within your application.

Applications Close Friday 28th of August 11:59pm

If you want to find out more about a career with us, visit careers.corrections.govt.nz.

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