Onsite Level 2 Service Desk Engineer

RGIT Australia; Orewa; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Certification support

Career progression

Job summary

efex is seeking an on-site Level 2 Service Desk Engineer to support a key childcare client in Orewa, Auckland. You’ll be the primary on-site technical resource, handling advanced IT support, infrastructure upgrades and project work.

Join a national MSP with a strong client focus, delivering reliable, high-quality IT services. You’ll collaborate with project teams, manage incidents and help improve the client’s technology landscape.

Qualifications

• 3–5+ years’ experience supporting client environments, ideally within an MSP
• Strong communication skills with a customer-first approach
• Ability to own issues and drive them to resolution
• Comfort with on-site client engagement and project work
• Willingness to travel to other client sites as needed

Responsibilities

• Provide proactive and reactive IT support across the client environment
• Troubleshoot and resolve infrastructure, server, networking and Microsoft 365 issues
• Support Windows Server, Active Directory, Azure and virtualised environments
• Monitor, maintain and optimise systems to ensure uptime and performance
• Manage incidents through to resolution, updating users throughout
• Accurately maintain tickets, documentation and time records
• Deliver on-site project work including hardware deployments and upgrades
• Collaborate with project teams and account managers for outcomes
• Act as on-site escalation point for complex issues
• Contribute to continuous improvement and knowledge sharing

Skills

Customer-facing

On-site support

Troubleshooting

Project delivery

Communication

Tools

Microsoft 365

Active Directory

Group Policy

Networking

VMware

Hyper-V

Windows Server

Job description

Onsite Level 2 Service Desk Engineer | Auckland

Support our client on-site. Deliver technical expertise. Be involved in projects that make a real impact.

Join efex as an on-site Level 2 Service Desk Engineer, supporting one of our valued clients in the childcare sector. In this client-facing role, you'll be the trusted technical expert on the ground, providing advanced IT support, resolving infrastructure and networking issues, and contributing to project work that improves and modernises the client's technology environment.

Backed by a leading MSP, you'll have the opportunity to work across a broad range of technologies while building trusted relationships with users and helping deliver exceptional service every day.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital service providers. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build genuine relationships, and always put people first - our clients and our team.

The Role

We're looking for a Level 2 Service Desk Engineerto join our team full-time, working on-site with a key client in Orewa, Auckland. This role may also require occasional travel to other client sites.

As the primary on-site technical resource, you'll provide advanced support across desktop, server, networking and Microsoft environments while taking ownership of more complex issues and assisting with infrastructure upgrades, deployments and project work.

In this role, you'll:

• Provide proactive and reactive IT support across the client's environment
• Troubleshoot and resolve infrastructure, server, networking and Microsoft 365 issues
• Support Windows Server, Active Directory, Azure and virtualised environments
• Monitor, maintain and optimise systems to ensure maximum uptime and performance
• Manage incidents through to resolution, keeping users informed throughout
• Accurately maintain tickets, documentation and time records
• Deliver on-site project work including hardware deployments, infrastructure upgrades, user onboarding and technology rollouts
• Collaborate with project teams, account managers and technical specialists to deliver successful outcomes
• Act as the on-site technical escalation point for more complex issues
• Contribute to continuous improvement initiatives, documentation and knowledge sharing

About You

You'll thrive in this role if you:

• Have 3-5+ years' experiencesupporting client environments, ideally within an MSP
• Enjoy working directly with users and building trusted client relationships
• Take ownership of technical issues and see them through to resolution
• Are proactive, organised and solutions-focused
• Enjoy balancing day-to-day support with project delivery
• Have excellent communication skills and a strong customer-first approach

Strong hands-on experience with:

• Microsoft 365 administration and support
• Active Directory, Group Policy and user management
• Networking technologies, including switching, routing and firewalls
• Backup and disaster recovery solutions
• VMware and/or Hyper-V virtualisation
• Desktop, laptop and endpoint support

Highly regarded:

• PowerShell scripting
• Endpoint management and MDM platforms
• Cybersecurity technologies and best practices
• IP Telephony and unified communications solutions

What We Offer

• Competitive salary that reflects your experience and capability
• Supportive, down-to-earth team environment
• Birthday leave: celebrate your day, on us
• Wellbeing leave: access up to two additional days each year
• Ongoing technical development and certification support
• Career progression into senior engineering, projects or leadership pathways
• Exposure to a broad range of technologies and hands-on infrastructure projects
• Challenging and rewarding work where your expertise is genuinely valued

Why Join efex?

This is more than a support role, it's an opportunity to become a trusted on-site technical partner while working on meaningful infrastructure and technology projects. You'll enjoy the autonomy of being the face of IT for a valued client, backed by the resources, expertise and career opportunities of a growing national MSP.

Please note:All shortlisted candidates will be required to undergo a National Police and Working with Children Check as part of the recruitment process.