Onsite IT Support Engineer (L1-L2) - Auckland

Cyclone Co; Albert-Eden; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid volunteer day

Discounted technology products

OCP support

Job summary

Cyclone Co is seeking a talented Support Engineer for on-site work in Auckland. You will be the face of Cyclone at client sites, handling L1 and L2 support across software, hardware and networks, while engaging proactively with customers to drive issue resolution and service improvement.

Ideal candidates have 2+ years in networks/hardware/software support, ICT qualifications or equivalent, and familiarity with Microsoft/Google productivity tools.

Qualifications

• 2+ years’ experience supporting networks, hardware and software.
• Tertiary ICT/computer qualifications or equivalent experience.
• Some Apple and/or Windows desktop support experience.
• Knowledge of Microsoft and/or Google productivity environments.
• Ability to work as part of a large team.

Responsibilities

• Be a friendly and positive point of contact for users on site.
• Respond to incidents and requests, and meet SLAs.
• Provide support with escalations.
• Manage problems through to resolution.
• Create and update site documentation.
• Contribute to service reporting and site planning.
• Develop skills and stay across new technologies.

Skills

Customer service

Problem solving

Communication

Network support

Hardware support

Software support

Team work

Education

ICT qualification

Job description

Cyclone Co is seeking a talented Support Engineer for on-site work in Auckland. You will be the face of Cyclone at client sites, handling L1 and L2 support across software, hardware and networks, while engaging proactively with customers to drive issue resolution and service improvement.

Ideal candidates have 2+ years in networks/hardware/software support, ICT qualifications or equivalent, and familiarity with Microsoft/Google productivity tools.