Onsite Support Engineer | Auckland – Customer‑Focused Tech Pro

Aotearoa New Zealand Association of Social Workers; Albert-Eden; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Volunteer day

Discounted tech products

OCP support

Job summary

Cyclone is seeking an Onsite Support Engineer to join the Auckland team. You will be the on-site point of contact for users, handling L1/L2 support for software, hardware and networks while collaborating with a national service desk and senior engineers.

The role emphasizes proactive customer engagement, resolving issues on site, and contributing to site planning and documentation. Candidates should have 2+ years in tech support and be eligible to work in New Zealand.

Qualifications

• 2+ years’ experience supporting networks, hardware and software.
• Tertiary ICT/computer qualifications or equivalent experience.
• Knowledge of Microsoft and/or Google productivity environments.

Responsibilities

• Be a friendly and positive point of contact for users on site.
• Respond to incidents and requests, and meet SLAs.
• Provide support with escalations.
• Manage problems through to resolution.
• Create and update site documentation.
• Contribute to service reporting and site planning.
• Develop your skills and stay across new technologies.

Skills

Customer service

Problem-solving

Communication skills

Team player

Education

Tertiary ICT/computer qualifications or equivalent experience

Tools

Microsoft productivity

Google productivity

Job description

Cyclone is seeking an Onsite Support Engineer to join the Auckland team. You will be the on-site point of contact for users, handling L1/L2 support for software, hardware and networks while collaborating with a national service desk and senior engineers.

The role emphasizes proactive customer engagement, resolving issues on site, and contributing to site planning and documentation. Candidates should have 2+ years in tech support and be eligible to work in New Zealand.