Onboarding Advisor

New Zealand Government; Hamilton; On-site; NZD 60,000 - 75,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a highly organised Onboarding Advisor based in Hamilton to join a busy HR team on a fixed-term basis until 5 February 2027. The role supports employees, managers and new starters with HR queries, documentation and onboarding activities.

You will collaborate with AskHR, Recruitment, Payroll and the wider People & Culture team to ensure timely, accurate processes and a great customer experience.

Qualifications

• Experience in HR administration, onboarding, recruitment support, payroll administration, or a similar customer-focused administrative role.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Excellent attention to detail and a commitment to maintaining accurate records and data.
• Strong communication and relationship-building skills.
• Confidence using Microsoft Office and other business systems.
• A collaborative approach with a focus on continuous improvement and delivering excellent customer service.
• A qualification in HR, business, or a related discipline, or equivalent relevant experience would be advantageous.

Responsibilities

• Provide first-line HR support to employees and managers through to resolution or clear handover.
• Receive, check, track and process HR requests in line with policies, approvals and timeframes.
• Prepare employment documentation and coordinate pre-employment activities (vetting, checks, eligibility to work).
• Maintain accurate, timely HR data across systems while protecting confidentiality of information.
• Build constructive relationships across People & Culture and identify process improvements for the customer experience.

Skills

HR administration

Onboarding

Recruitment support

Payroll administration

Microsoft Office

Education

HR/business qualification

Tools

Microsoft Office

Job description

Based in HamiltonFull-time,80 hours per fortnightFixed term until 5 February 2027Varied HR administration, recruitment support and onboarding role

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all NewZealanders.

About the Role

This is a busy and varied full time fixed term role through to 5 February 2027, supporting employees, managers and new starters across a range of HR services. As an Onboarding Advisor, you will respond to HR queries and requests, prepare employment documentation and coordinate the activities needed to support new employees into the organisation. Working closely with AskHR, Recruitment, Payroll and the wider People & Culture team, you will help ensure information is complete, processes are followed and customers receive clear, timely and professional support. This role will suit someone who is highly organised, comfortable managing competing priorities and committed to getting the details right.

Key responsibilities

• HR queries: Provide first-line support to employees and managers, taking ownership of enquiries through to resolution or ensuring a clear and appropriate handover.
• HR requests: Receive, check, track and process HR requests in line with relevant policies, employment agreements, approval requirements and agreed timeframes.
• Recruitment support and onboarding: Prepare employment documentation and coordinate pre‑employment activities, including police vetting, qualification and registration checks, eligibility to work in New Zealand and other required documentation.
• Data integrity: Maintain accurate, timely and complete information across HR systems and employee records, while protecting the privacy and confidentiality of personal information.
• Service and relationships: Build constructive working relationships across People & Culture and identify practical opportunities to improve processes, information and the customer experience.

Change often brings both challenges and opportunities, and working at Health New Zealand during a period of transformation is no exception. If you are resilient, futurefocused, and eager to help shape an organisational culture that promotes innovation, inclusivity, and excellence, and have a passion for contributing to initiatives that improve the healthcare system, this role is for you.

About the Team

You will join a friendly, connected AskHR team that works collaboratively, shares knowledge and supports one another. We value open communication, practical teamwork and a consistent approach to customer service. As part of the wider People & Culture whānau, we work closely with HR specialists and operational teams across the organisation. We also make time to connect as a team, including through monthly team lunches where we can strengthen relationships and celebrate our shared achievements.

About Hamilton

Waikato Hospital is a major regional hospital in Hamilton and is a leading tertiary teaching hospital located in Hamilton, New Zealand, serving as the regional hub for the Midland area, which includes the Waikato, Bay of Plenty, Lakes, Tairawhiti, and Taranaki districts. With around 722 inpatient beds, 22 operating theatres, and a dedicated outpatient clinic and procedure centre, Waikato Hospital provides comprehensive hospital services, including radiology, laboratory, and pharmacy. As a major teaching hospital with affiliations to the University of Auckland, University of Waikato, and Wintec, it offers a dynamic learning environment and access to research opportunities. The hospital is equipped with advanced diagnostic and treatment facilities located on the Waiora Waikato Hospital Campus, with both road and air ambulance support.

For more information on living and working in Waikato click here

About you

You will be an organised and customer-focused administrator who enjoys working in a fast-paced environment and takes pride in delivering accurate, high-quality work.

• Experience in HR administration, onboarding, recruitment support, payroll administration, or a similar customer-focused administrative role.
• Strong organisational skills, with the ability to manage competing priorities and deadlines.
• Excellent attention to detail and a commitment to maintaining accurate records and data.
• Strong communication and relationship-building skills.
• Confidence using Microsoft Office and other business systems.
• A collaborative approach with a focus on continuous improvement and delivering excellent customer service.
• A qualification in HR, business, or a related discipline, or equivalent relevant experience would be advantageous.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of NewZealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.