On-Site Community Help Desk Specialist - Queenstown

Placements24; Queenstown; On-site; NZD 19,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Paid public holidays

Pension fund contributions

Employee assistance program

Training and development opportunities

On-site role

Friendly team environment

Job summary

Placements24 is seeking a dedicated Customer Assistance Officer for an on-site role in Queenstown, Eastern Cape. You will greet visitors, answer inquiries, and guide community members to the right services with patience and clarity.

The position emphasizes direct interaction, accurate information, and a friendly, supportive environment. Strong communication and organizational skills are essential to success.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and written communication skills.
• Ability to handle inquiries and maintain records accurately.
• Patient, empathetic, and helpful demeanor.
• Willingness to relocate to Queenstown, Eastern Cape.

Responsibilities

• Respond to customer inquiries in person, over the phone and by email with professionalism.
• Provide accurate information regarding services and community resources.
• Assist individuals with completing forms and applications for various services.
• Direct customers to appropriate departments or personnel for specialized assistance.
• Maintain organized records of all customer interactions and service requests.
• Ensure a welcoming and efficient environment for visitors.
• Handle basic administrative tasks related to customer service operations.
• Identify customer needs and offer appropriate solutions.
• Adhere to data privacy and service delivery policies.
• Contribute to a positive team atmosphere and collaborate with colleagues.

Skills

Interpersonal skills

Communication

Organizational skills

Computer literacy

Empathy

Customer service

Relocation willingness

Education

High school diploma or equivalent

Tools

Microsoft Word

Email clients

Office suite

Job description

Placements24 is seeking a dedicated Customer Assistance Officer for an on-site role in Queenstown, Eastern Cape. You will greet visitors, answer inquiries, and guide community members to the right services with patience and clarity.

The position emphasizes direct interaction, accurate information, and a friendly, supportive environment. Strong communication and organizational skills are essential to success.