Customer Support Specialist - Queenstown

Placements24; Queenstown; Hybrid; NZD 26,000 - 45,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Training programs

Overtime opportunities

Annual bonus potential

Job summary

Placements24 seeks a Customer Support Specialist to join a hybrid team in Queenstown, SA. You will handle inquiries about services, billing, and accounts, providing accurate resolutions and great service to the local community.

The role requires strong communication, patience, and reliability, with in-office days in Queenstown. Prior utility or billing knowledge is a plus and training will be provided.

Qualifications

• Experience in customer service or similar role.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using computer systems and customer service software.
• Ability to work in a hybrid model, with scheduled time in the Queenstown office.
• Strong problem-solving skills and attention to detail.
• A calm and patient demeanor when dealing with customer concerns.
• Familiarity with utility services or billing is an advantage.
• Must be reliable, punctual, and able to manage time effectively.
• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries regarding utility services via phone, email, and in-person.
• Provide clear explanations of billing, service disruptions, and account information.
• Assist customers with new service applications, transfers, and disconnections.
• Investigate and resolve billing discrepancies and service issues.
• Process payments and provide receipts for transactions.
• Educate customers on energy/water saving tips and available programs.
• Maintain accurate customer records and documentation.
• Escalate complex issues to appropriate departments when necessary.

Skills

Customer service

Communication

Interpersonal skills

Hybrid work readiness

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client, a community-focused utility provider, is seeking a dependable Customer Support Specialist to join their hybrid workforce in Queenstown, Eastern Cape . This vital role involves assisting customers with inquiries related to services, billing, and account management. You will be the primary point of contact, ensuring efficient and accurate resolution of customer needs. The ideal candidate is patient, possesses excellent communication skills, and has a genuine desire to serve the community. This position offers a balanced approach to work, combining in-office responsibilities with remote flexibility. You will be responsible for handling customer complaints, providing information on services, and processing account updates. Your dedication to customer satisfaction and operational efficiency will be highly valued. This is an excellent opportunity to contribute to a company that plays a crucial role in the local infrastructure and offers a stable career path within the region. You will develop strong problem-solving skills and gain valuable experience in a essential service industry, supporting the Queenstown, Eastern Cape community.

Key Responsibilities

• Respond to customer inquiries regarding utility services via phone, email, and in-person.
• Provide clear explanations of billing, service disruptions, and account information.
• Assist customers with new service applications, transfers, and disconnections.
• Investigate and resolve billing discrepancies and service issues.
• Process payments and provide receipts for transactions.
• Educate customers on energy/water saving tips and available programs.
• Maintain accurate customer records and documentation.
• Escalate complex issues to appropriate departments when necessary.

Requirements

• Previous experience in customer service or a similar client-facing role.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using computer systems and customer service software.
• Ability to work effectively in a hybrid model, with scheduled time in the Queenstown, Eastern Cape office.
• Strong problem-solving skills and attention to detail.
• A calm and patient demeanor when dealing with customer concerns.
• Familiarity with utility services or billing is an advantage.
• Must be reliable, punctual, and able to manage time effectively.
• High school diploma or equivalent.

Benefits

This hybrid role offers a competitive salary of R per annum . Our client provides essential benefits, including contributions to a medical aid plan and a provident fund. Employees have access to training programs to enhance their customer service and technical skills. Enjoy a stable work environment with a focus on community service and employee well-being. This position offers the flexibility of a hybrid work arrangement, with regular engagement in the Queenstown, Eastern Cape office. Join a committed team making a difference in the local area. Additional benefits include opportunities for overtime and potential annual bonuses based on company performance.