Customer Assistance Officer

Placements24; Queenstown; On-site; NZD 19,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Paid public holidays

Pension fund contributions

Employee assistance program

Training and development opportunities

On-site role

Friendly team environment

Job summary

Placements24 is seeking a dedicated Customer Assistance Officer for an on-site role in Queenstown, Eastern Cape. You will greet visitors, answer inquiries, and guide community members to the right services with patience and clarity.

The position emphasizes direct interaction, accurate information, and a friendly, supportive environment. Strong communication and organizational skills are essential to success.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and written communication skills.
• Ability to handle inquiries and maintain records accurately.
• Patient, empathetic, and helpful demeanor.
• Willingness to relocate to Queenstown, Eastern Cape.

Responsibilities

• Respond to customer inquiries in person, over the phone and by email with professionalism.
• Provide accurate information regarding services and community resources.
• Assist individuals with completing forms and applications for various services.
• Direct customers to appropriate departments or personnel for specialized assistance.
• Maintain organized records of all customer interactions and service requests.
• Ensure a welcoming and efficient environment for visitors.
• Handle basic administrative tasks related to customer service operations.
• Identify customer needs and offer appropriate solutions.
• Adhere to data privacy and service delivery policies.
• Contribute to a positive team atmosphere and collaborate with colleagues.

Skills

Interpersonal skills

Communication

Organizational skills

Computer literacy

Empathy

Customer service

Relocation willingness

Education

High school diploma or equivalent

Tools

Microsoft Word

Email clients

Office suite

Job description

About the Role

Our client, a community-focused organization, is seeking a diligent and customer-oriented Customer Assistance Officer to join their team in **Queenstown, Eastern Cape**. This role is fundamental to providing essential support and information to community members, addressing inquiries, and ensuring smooth access to services. As a Customer Assistance Officer, you will be the primary point of contact for individuals seeking assistance, guiding them with patience and efficiency. This is an on-site position, emphasizing direct interaction and community engagement within **Queenstown, Eastern Cape**. The ideal candidate will possess strong communication skills, a compassionate nature, and a thorough understanding of service delivery protocols. You will be responsible for managing inquiries, providing accurate information, and directing individuals to the appropriate resources. We are looking for a proactive individual who is committed to serving the community and contributing to a positive and supportive environment. Your dedication to providing exceptional assistance will be key to the success of this role.

Key Responsibilities

• Respond to customer inquiries in person, via phone, and through email with professionalism and clarity.
• Provide accurate information regarding services, procedures, and community resources.
• Assist individuals with completing forms and applications for various services.
• Direct customers to the appropriate departments or personnel for specialized assistance.
• Maintain organized and accurate records of all customer interactions and service requests.
• Ensure a welcoming and efficient environment for all visitors.
• Handle basic administrative tasks related to customer service operations.
• Identify customer needs and proactively offer appropriate solutions or guidance.
• Adhere to all organizational policies and procedures regarding data privacy and service delivery.
• Contribute to a positive team atmosphere and collaborate effectively with colleagues.

Requirements

• Previous experience in a customer service, administrative, or client- facing role is highly desirable.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Proficiency in basic computer applications such as word processing and email.
• A patient, empathetic, and helpful demeanor.
• Ability to work independently and manage a steady flow of inquiries.
• Familiarity with local community services is an advantage.
• Must be based in or willing to relocate to **Queenstown, Eastern Cape**.
• High school diploma or equivalent required.

Benefits

• Competitive annual salary of ZAR.
• Opportunity to make a direct impact within the **Queenstown, Eastern Cape** community.
• Stable, on-site employment within a supportive organization.
• Access to health benefits and leave entitlements.
• Training and development opportunities relevant to the role.
• A friendly and collaborative work environment.
• Paid public holidays.
• Contribution to local community development.
• Pension fund contributions.
• Employee assistance program.