Office Administrator

Craft Recruitment; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

Craft Recruitment in Auckland, North Island, is seeking a proactive Admin/Customer Services specialist to support carpet cleaning bookings, scheduling site visits, and coordinating with insurance claims.

You will handle calls, create estimates, manage documentation and data integrity for technician reports, and contribute to a collaborative team of three administrators.

Qualifications

• Admin/Customer Services background
• Learns quickly and embraces a challenge
• Ability to prioritise and maintain accuracy
• Strong computer knowledge and adaptability to new systems
• Enjoys building internal and external relationships with varied personalities

Responsibilities

• Handle inbound/outbound calls for carpet cleaning bookings and scheduling site visits
• Create estimates
• Liaise with insurance companies for claims, updates and approvals
• Insurance administration including data integrity of Technicians reporting
• Ensure all necessary documentation is loaded for each job
• General office administration and willingness to take on additional tasks

Skills

Admin/Customer Services

Communication

Data entry

Insurance liaison

Office administration

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Craft Recruitment – Auckland, North Island

40 hour a week roles - Tuesday - Saturday

Supercity Chem-Dry is a carpet cleaning and flood management company and are leaders in carpet, rug, upholstery cleaning and water damage restoration. A super cool role is up for grabs for a super cool person to tackle anything and everything office and customer services related.

About the role

• Inbound/outbound calls – carpet cleaning bookings and scheduling site visits
• Creating estimates
• Liaising with insurance companies regarding claims, updates and approval requests
• Insurance administration including data integrity of Technicians reporting
• Ensure all necessary documentation is loaded for each job
• General office administration (happy to turn your hand to anything)

About you

• It goes without saying that you are an Admin/Customer Services star
• You have a thirst for learning and love a challenge
• You pride yourself on your ability to prioritise and accuracy
• Strong computer knowledge and the ability to grasp new systems
• You enjoy seeing things through to completion and building internal and external relationships with an array of different personalities

So, in a nutshell this role is crucial to the overall success of the business and we need someone who is self motivated and keen to learn. You will be 1 of 3 administrators so there is loads of support with your training but you just need to come with a great attitude. In return, enjoy a down to earth place of work and the opportunity to really make a difference.