NZ Customer Care Specialist — Growth & Impact

TTEC; Auckland; Hybrid; NZD 30,000 - 43,000; Full time

Job summary

TTEC is seeking a Customer Service Representative to join our team in Auckland, New Zealand. You will help resolve customer issues, support brand initiatives, and ensure high-quality service during standard hours.

We look for individuals with a background in customer service, strong problem-solving skills, and comfortable using computers. This role emphasizes caring for customers and contributing to a global human-centric experience.

Qualifications

• High school certificate.
• 2 years of work experience in a customer service role.
• Able to recognize and solve mid-to-high level issues.
• Computer savvy.

Responsibilities

• Communicate resolution/information to customers in a confident and knowledgeable manner.
• Ensure all customer records are maintained with current information and accurate details relating to concerns raised.
• Lead the resolution of customer complaints, working with multiple internal and external stakeholders.
• Proactively prioritize customer concerns, escalating when required under company processes.
• Advocate for the customer to promote brand loyalty.
• Investigate and recommend levels of financial assistance for customer claims.
• Assist in special projects and participate in any other duties as requested.

Skills

Customer service experience

Problem solving

Computer literacy

Education

High school certificate

Job description

TTEC is seeking a Customer Service Representative to join our team in Auckland, New Zealand. You will help resolve customer issues, support brand initiatives, and ensure high-quality service during standard hours.

We look for individuals with a background in customer service, strong problem-solving skills, and comfortable using computers. This role emphasizes caring for customers and contributing to a global human-centric experience.