Customer Care & Training

Treshna Enterprises; Christchurch; On-site; NZD 39,000 - 44,000; Full time

Job summary

Treshna Enterprises Ltd. in Christchurch is seeking an entry-level Customer Support specialist to join our fast-growing SaaS team.

You will respond to client calls and emails, deliver one-on-one training sessions (remote or in person), and work closely with our developers to improve client experiences. Applicants should be ready to work in a dynamic, customer-first environment in New Zealand.

Qualifications

• 1-3 years' experience in Customer Support, Helpdesk, Technical Support, or a similar customer-facing role.
• A genuine drive to put the customer first.
• Great written and verbal communication - confident on the phone or Zoom.
• Comfortable working both independently and as part of a team.
• Good time management and self-motivation.
• Tech support experience a plus but not required, you will be fully trained.

Responsibilities

• Responding to client support calls and emails.
• Delivering one-on-one training sessions with clients (remote or in person).
• Working closely with our developers to help shape better experiences for clients.

Skills

Customer-first mindset

Written communication

Verbal communication

Time management

Teamwork

Self-motivation

Job description

Christchurch, Canterbury 8011, New Zealand NZ$28 - NZ$32

Full-time Permanent Entry Level

Description

Treshna Enterprises is a fast growing and dynamic tech company, building software from our beautiful new office in central Christchurch.

We are a Christchurch-based global SaaS company supporting Customers across 90+ countries. We're a Customer-first organisation driven by delivering exceptional service, continuously improving our product, and building lasting partnerships with our Customers. Through our regional operating model, our teams are empowered to take ownership, collaborate, solve problems, and make a meaningful impact on the Customer experience.

What you'll be doing

• Responding to client support calls and emails
• Delivering one-on-one training sessions with clients (remote or in person)
• Working closely with our developers to help shape better experiences for clients

What we're looking for

• 1-3 years' experience in Customer Support, Helpdesk, Technical Support, or a similar customer-facing role.
• A genuine drive to put the customer first
• Great written and verbal communication - confident on the phone or Zoom
• Comfortable working both independently and as part of a team
• Good time management and self-motivation
• Tech support experience a plus but not required, you will be fully trained

The details

• Full-time, 40 hours per week
• Shifts between 5am - 9pm, Monday to Saturday (Your hours of work will be rostered to support Customer demand and the needs of our regional operating model. This may include varying days and times of work, including weekends and public holidays, as we operate a "follow the customer, follow the sun" approach across our regions).
• Must be available for interviews in Christchurch
• Applicants must have the legal right to work in New Zealand.