Remote NZ EdTech Support Specialist

3P Learning; New Zealand; Remote; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Purpose days (paid leave)

Complimentary access to learning产品

Job summary

3P Learning is seeking a Customer Support Specialist based in New Zealand to be the first point of contact for NZ schools, delivering quick, friendly and effective resolution via phone, email, chat and helpdesk. The role is fully remote with NZ business hours and no requirement to travel.

Reporting to the Customer Support Team Lead, you’ll collaborate with APAC teams and Sales. You’ll troubleshoot, manage ticket queues, build product knowledge, and escalate as needed while supporting onboarding

Qualifications

• 2+ years experience in Customer Support or related service-focused roles in fast-paced environments.
• Strong verbal and written communication skills with ability to build rapport quickly.
• High level of technical aptitude and confidence navigating digital platforms and helpdesk systems.

Responsibilities

• Be the primary contact for New Zealand schools via phone, email, chat and helpdesk.
• Troubleshoot and resolve customer issues using tools, docs and product knowledge.
• Monitor and manage the support ticket queue, prioritising cases by urgency and impact.
• Assist the APAC Customer Support team by handling tickets from across the region.
• Build and maintain knowledge of all 3P Learning products and updates.
• Escalate complex issues to Technical Support with clear diagnostics.
• Support Sales with onboarding, rollover, training coordination and change management for NZ schools.
• Identify trends in queries and share insights to improve products and processes.
• Suggest workflow and tooling improvements and participate in team meetings and training.

Skills

Customer support

Communication

Technical aptitude

Time management

Remote collaboration

Tools

Helpdesk software

Job description

3P Learning is seeking a Customer Support Specialist based in New Zealand to be the first point of contact for NZ schools, delivering quick, friendly and effective resolution via phone, email, chat and helpdesk. The role is fully remote with NZ business hours and no requirement to travel.

Reporting to the Customer Support Team Lead, you’ll collaborate with APAC teams and Sales. You’ll troubleshoot, manage ticket queues, build product knowledge, and escalate as needed while supporting onboarding