NZ Customer Care Team Lead (12-Month Contract)

GN Hearing Australia Pty Ltd; Auckland; Presencial; NZD 70.000 - 90.000; Jornada completa

Descripción de la vacante

GN Hearing is seeking a well-organised, motivated Customer Care Team Leader to guide the NZ Customer Care team. You will report to the NZ Operations Manager and directly manage five Customer Care Representatives.

The role is based in the office 5 days per week, 8:30am-5pm, on a 12 month contract. You will coordinate workloads, assist with complex queries, and work with NZ production and wider NZ/ANZ teams to deliver a smooth customer experience.

Formación

• Experience leading or coaching a team.
• Customer care or call centre background.
• Strong communication and organisational skills.
• Proficient with computer systems and Microsoft Office, including Excel.

Responsabilidades

• Lead and coach five Customer Care Representatives.
• Coordinate daily workloads and support with complex queries.
• Collaborate with NZ production and wider NZ/ANZ teams to ensure smooth customer experience.
• Proactively identify opportunities to improve processes and performance.

Conocimientos

Leadership

Communication

Organisational skills

Excel

Herramientas

Microsoft Office

Descripción del empleo

GN Hearing is seeking a well-organised, motivated Customer Care Team Leader to guide the NZ Customer Care team. You will report to the NZ Operations Manager and directly manage five Customer Care Representatives.

The role is based in the office 5 days per week, 8:30am-5pm, on a 12 month contract. You will coordinate workloads, assist with complex queries, and work with NZ production and wider NZ/ANZ teams to deliver a smooth customer experience.