Customer Experience Specialist — Fintech (Flexible Hybrid)

Tax Management New Zealand; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible hybrid working

Birthday leave

Wellbeing Day

Study allowance: 2500 NZD/year

Charitable donation: 1000 NZD

Central Auckland/Christchurch office

Job summary

Tax Management New Zealand (TMNZ) is seeking a Customer Experience Specialist to join our CX Hub. This hybrid role can be based in Auckland or Christchurch and focuses on delivering high-quality customer support, capturing insights, and driving improvements for a diverse client base including corporates and practitioners.

You will converse with clients via phone, email and live chat, acting as the voice of the company and collaborating with teams to translate financial information into

Qualifications

• Experience delivering customer support across phone, email, and live chat.
• Able to translate financial information into clear customer outcomes.
• Comfortable in a fast-paced, technical environment.

Responsibilities

• Serve as the first point of contact for clients via phone, email, and live chat.
• Gather insights to drive product and process improvements across the CX hub.
• Act as the voice of the company to customers and internal teams.
• Develop product knowledge to support clients effectively.

Skills

Customer service

Communication

Problem solving

Multitasking

CRM systems

Fintech experience

Voice of the customer

Tools

Zendesk

Salesforce

Intercom

HubSpot

Job description

Tax Management New Zealand (TMNZ) is seeking a Customer Experience Specialist to join our CX Hub. This hybrid role can be based in Auckland or Christchurch and focuses on delivering high-quality customer support, capturing insights, and driving improvements for a diverse client base including corporates and practitioners.

You will converse with clients via phone, email and live chat, acting as the voice of the company and collaborating with teams to translate financial information into