Night Reservations Specialist - Hotels & Dining

Skycitycareers; Auckland; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Staff meals

Staff parking discounts

Medical insurance

Outlet discounts

Job summary

SkyCity Auckland is seeking a Reservations Agent to join our fast-paced hospitality team. You will handle reservations for our 4.5- and 5-star hotels, manage restaurant bookings, and answer general queries about SkyCity NZ and Adelaide.

The role operates on a 24/7 roster with 4 nights on and 3 nights off, 10-hour shifts starting at 4pm or 9pm. Previous hotel/reservations or sales experience and OPERA PMS knowledge are essential.

Qualifications

• Experience in hotel/reservations or sales required.
• Knowledge of OPERA PMS system.
• Excellent communication skills and ability to work in a close-knit team.

Responsibilities

• Handle reservations for our 4.5- and 5-star hotels and restaurant bookings.
• Answer general queries about SkyCity NZ and Adelaide.
• Work as part of a 24/7 Reservations team on a night-shift roster.

Skills

Strong customer service

First-class telephone manner

Experience in hotel/reservations or**?

OPERA PMS knowledge

Excellent communication skills

Teamwork and energy

Tools

OPERA PMS

Job description

SkyCity Auckland is seeking a Reservations Agent to join our fast-paced hospitality team. You will handle reservations for our 4.5- and 5-star hotels, manage restaurant bookings, and answer general queries about SkyCity NZ and Adelaide.

The role operates on a 24/7 roster with 4 nights on and 3 nights off, 10-hour shifts starting at 4pm or 9pm. Previous hotel/reservations or sales experience and OPERA PMS knowledge are essential.