Hotel Reservations & Group Bookings Specialist

Pullman; Auckland; On-site; NZD 42,000 - 54,000; Full time

Job summary

Pullman Auckland is seeking a Reservations Agent to input and manage hotel reservations using RESAWEB and Opera Cloud, with a focus on individual and group bookings. You will quote, book and oversee group reservations promptly while maintaining guest history and merging profiles for FITs.

Upselling opportunities are part of guest interactions, along with processing weekly commissions. Candidates should have exceptional attention to detail, strong English communication, and the ability to work 40

Qualifications

• Excellent attention to detail and client liaison experience.
• Proficient with Opera Cloud, RESAWEB and Microsoft Office.
• Ability to handle conflicting deadlines and work under pressure.
• Must have right to work in New Zealand.
• Fluent in English with strong communication and phone manner.
• Available to work 40 hours per week, Tuesday–Saturday.

Responsibilities

• Process and input hotel reservations into RESAWEB and Opera Cloud, including individual and group bookings.
• Quote, book and manage all group bookings in a timely manner.
• Review and manage guest history; assist with merging guest profiles for FITs.
• Upsell during guest interactions.
• Process weekly commissions.

Skills

Attention to detail

Client liaison

Communication

Phone manner

Deadline management

English fluency

Tools

Opera Cloud

RESAWEB

Microsoft Office

Job description

Pullman Auckland is seeking a Reservations Agent to input and manage hotel reservations using RESAWEB and Opera Cloud, with a focus on individual and group bookings. You will quote, book and oversee group reservations promptly while maintaining guest history and merging profiles for FITs.

Upselling opportunities are part of guest interactions, along with processing weekly commissions. Candidates should have exceptional attention to detail, strong English communication, and the ability to work 40