Reservations Agent - Groups & FITs, Growth & Perks

SmartRecruiters, Inc.; Auckland; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Loyalty discounts

Staff meals

Recognition incentives

Career progression

Job summary

Accor & Pullman Auckland is seeking a Reservations Agent to join our hospitality team. You will input reservations into RESAWEB and Opera Cloud, quote and manage both individual and group bookings, and review guest histories to ensure seamless service.

You should be fluent in English with strong communication and phone manners, able to work 40 hours weekly Tuesday to Saturday, and hold the right to work in New Zealand. Join us to deliver memorable guest experiences.

Qualifications

• Exceptional attention to detail and client liaison experience.
• Proficient with MS Office, Opera Cloud and RESAWEB.
• Ability to manage conflicting deadlines and work under pressure.
• Must have the right to work in New Zealand.
• Fluent in English with excellent communication and phone manners.
• Availability to work 40 hours per week, Tuesday to Saturday.

Responsibilities

• Input reservations into RESAWEB and Opera Cloud with a focus on individual and group bookings.
• Quote, book and manage all group bookings in a timely manner.
• Review guest history and assist with merging guest profiles for FITs.
• Process weekly commissions.

Skills

Attention to detail

Client liaison

Working under pressure

Communication

Phone etiquette

Education

Right to work in New Zealand

Tools

Opera Cloud

RESAWEB

MS Office

Job description

Accor & Pullman Auckland is seeking a Reservations Agent to join our hospitality team. You will input reservations into RESAWEB and Opera Cloud, quote and manage both individual and group bookings, and review guest histories to ensure seamless service.

You should be fluent in English with strong communication and phone manners, able to work 40 hours weekly Tuesday to Saturday, and hold the right to work in New Zealand. Join us to deliver memorable guest experiences.