Guest Services Representative - Horizon by SkyCity (Part time)

Skycitycareers; Auckland; On-site; NZD 29,000 - 34,000; Part time

Benefits offered by this job

Uniform provided

Staff meals

Parking discounts

Outlet discounts

Sky Tower access

Diverse culture

Job summary

SkyCity Horizon is seeking a part-time Guest Services Representative to welcome guests at the Horizon by SkyCity hotel. You will check guests in/out, handle front desk inquiries, and assist with guest payments, while sharing information about local attractions and SkyCity offerings.

The role requires a friendly, sales-minded approach and comfort with basic computer tasks; full uniform is provided, and staff perks include meals, parking discounts, and access to Sky Tower experiences.

Qualifications

• Experience in customer service or hospitality is preferred.
• Front desk or concierge exposure is advantageous.

Responsibilities

• Provide front desk services to guests during their stay.
• Process guest payments and handle transactions accurately.
• Serve as a primary source of information for guests and visitors.
• Assist with light administrative tasks as required.

Job description

Guest Services Representative - Horizon by SkyCity (Part time)

E pā ana ki a SkyCity | About SkyCity

SkyCity Hotels Groupis committed to delivering the best standards of service and product knowledge.

The addition of this luxurious hotel brings the total number of hotel rooms across our SkyCity Auckland precinct to nearly 1000 (includes The Grand by SkyCity and SkyCity Hotel). The hotel is directly connected to the NZ International Convention Centre and the SkyCity precinct via air bridges over Hobson St. The property is nothing short of spectacular, brought to life by a dedicated team whose hard work and passion shine through as they warmly welcome guests into this extraordinary space.

As a Guest Services Representative, you'll play a big part in making sure that our hotel guests have the best time during their stay with us. You're one of their first and last point of contacts when they check in and check out. Your responsibilities include providing front desk services to guests, processing guest payments and acting as a source of information on various things.

You'll be someone who is approachable and have great customer service skills - this will shine when you're greeting our guests when they check in, helping them out during their stay and wishing them goodbye when they check out. You're likely to sales minded where you'll up-sell/cross-sell additional SkyCity offerings. This role also involves some administration work so you'll know your way around a computer.

• A supportive, diverse company culture
• Work with a fun and hardworking team
• Fully laundered uniform before each shift
• $2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)
• Heavily discounted staff car parking
• Discounts at our outlets
• Free trips for you and plus one as many times as you like up the Sky Tower

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.