Night Porter

Primeproperty Group; Auckland; Hybrid; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Free uniform

Staff meals

Parking

Staff accommodation

F&B discounts

Job summary

Waipuna Hotel & Conference Centre in Mount Wellington, Auckland, is seeking a Night Porter to join our Night Team. The role covers overnight operations, including front desk assistance, cleaning, and security monitoring, from 10:30pm to 7:00am.

You’ll work under the Night Manager, support overnight guest services, handle check-ins/outs, and help prepare rooms and breakfasts as required. Previous hotel/night shift experience and the ability to work independently are valued.

Qualifications

• Right to work in NZ (must be current)
• Valued: previous hotel overnight role
• Able to multitask and stay organised during busy periods
• Professional presentation and positive attitude

Responsibilities

• Manage overnight guest check-ins and check-outs
• Respond to guest enquiries and requests during the night
• Monitor hotel safety and security overnight
• Conduct lobby and property checks to maintain presentation
• Assist with overnight guest services, portering and car parking support
• Ensure phones are answered professionally
• Prepare and deliver room service and early breakfast requests
• Set up breakfast and conference rooms as required
• Assist with general cleaning and presentation duties
• Respond to emergencies following hotel procedures

Skills

Night shift experience

Independent work

Communication skills

Attention to detail

Job description

Love hospitality? Then you’ll love working with us.

Waipuna Hotel & Conference Centre in Mount Wellington is looking for a Night Porter to join our small but mighty Night team . We are located in a central yet peaceful location on the edge of the Panmure Lagoon.

We’re all about genuine hospitality — creating moments that make our guests feel welcome, relaxed, and cared for. If you’re someone who loves connecting with people, thrives in a varied role, and enjoys making our environment feel welcoming. this is the opportunity for you.

This role works 10.30pm to 7:00am, so comfort working a night shift is essential.

About the Role

Working under the Night Manager guidance, the Night Porter is responsible for supporting overnight hotel operations during the night shift. This role includes primarialy overnight operational support including cleaning, front desk/guest assistance and security monitoring of the hotel throughout the night.

Key Responsibilities

• Manage overnight guest check-ins and check-outs
• Respond promptly and professionally to guest enquiries, requests, and complaints
• Monitor hotel safety and security throughout the night
• Conduct regular lobby and property checks to maintain presentation standards
• Assist with overnight guest services, portering, and car parking support
• Ensure phones are answered professionally and efficiently
• Prepare and deliver room service and early breakfast requests
• Set up breakfast and conference rooms as required
• Assist with general cleaning and presentation duties
• Respond appropriately to emergencies and incidents in line with hotel procedures

What We’re Looking For

• You must already have the right to work in NZ
• Previous hotel experience is valued, ideally in a similar overnight role
• Ability to work independently with minimal supervision
• Excellent communication and interpersonal skills
• Ability to multitask and remain organised during busy periods
• Professional presentation and positive attitude
• Strong attention to detail and problem‑solving skills
• Commitment to health, safety, and guest privacy standards
• First Aid Certificate desirable

Why you’ll love working with us

• Positive team environment – small but passionate, with a work hard, together approach
• Competitive pay rates – your work is valued and rewarded
• Free uniform, staff meals and parking
• Staff accommodation & F&B discounts – across our Prime Hotels Group properties in some of the North Island’s most beautiful locations

About us

Waipuna Hotel and Conference Centre is a 4-star property and one of New Zealand’s largest and most versatile conference venues. Nestled in 6 acres of parkland overlooking the Panmure Lagoon, we combine a tranquil setting with easy access to Sylvia Park, train links, and motorway routes. Our facilities include flexible meeting spaces, outdoor pool, gym, running track, and spa pool – catering to both business and leisure travellers.

We’re part of Prime Hotels, a proudly New Zealand‑owned group with 9 hotels nationwide and growing. Prime Hotels sits under the wider Prime Property Group - one of NZ's largest privately owned property companies (www.primeproperty.co.nz).

Location: Mount Wellington, Auckland

Position available: 1x permanent full-time (minimum of 32 hours).

If you take pride in your work, enjoy being part of a supportive team, and love creating memorable guest experiences – we’d love to hear from you!