Night Guest Services & Security Associate

primeproperty; Auckland; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Free uniform

Staff meals and parking

Staff accommodation & F&B discounts –

Job summary

Waipuna Hotel & Conference Centre in Mount Wellington is seeking a Night Porter to join our dedicated Night team. The role covers overnight operations including cleaning, front desk assistance, and security monitoring, with a 10:30pm–7:00am shift.

Working under the Night Manager, you will support guest check-ins, assist with services and portering, and help maintain presentation standards while ensuring guest privacy and safety.

Qualifications

• You must already have the right to work in NZ.
• Previous hotel experience is valued, ideally in a similar overnight role.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain organised during busy periods.
• Professional presentation and positive attitude.
• Strong attention to detail and problem-solving skills.
• Commitment to health, safety, and guest privacy standards.
• First Aid Certificate desirable.

Responsibilities

• Manage overnight guest check-ins and check-outs.
• Respond promptly and professionally to guest enquiries, requests, and complaints.
• Monitor hotel safety and security throughout the night.
• Conduct regular lobby and property checks to maintain presentation standards.
• Assist with overnight guest services, portering, and car parking support.
• Ensure phones are answered professionally and efficiently.
• Prepare and deliver room service and early breakfast requests.
• Set up breakfast and conference rooms as required.
• Assist with general cleaning and presentation duties.
• Respond appropriately to emergencies and incidents in line with hotel procedures.

Skills

Right to work in NZ

Hotel experience

Independent work

Communication skills

Multitasking

Professional presentation

Attention to detail

Guest privacy standards

First Aid desirable

Job description

Waipuna Hotel & Conference Centre in Mount Wellington is seeking a Night Porter to join our dedicated Night team. The role covers overnight operations including cleaning, front desk assistance, and security monitoring, with a 10:30pm–7:00am shift.

Working under the Night Manager, you will support guest check-ins, assist with services and portering, and help maintain presentation standards while ensuring guest privacy and safety.