Night Manager / Guest Service Agent

Accor; Queenstown; On-site; NZD 41,000 - 55,000; Full time

Benefits offered by this job

ALL Heartist Membership - Take care of

Family & Friends Discounts - Available

ALL Loyalty Program - Earn status &

Learn Your Way - Accor Academy & Typsy

Build Your Network - Global Accor

Worldwide Opportunities - Global hotel

Job summary

Peppers Beacon, part of Accor, invites a Night Manager to oversee overnight operations from 22:30 to 07:00 at Queenstown. The role focuses on guest inquiries, safety and smooth processes during the night shift, ensuring a high standard of service in a vibrant resort setting.

You will handle reception, night audits and reporting, maintain security, and support the daytime team to prepare for the morning handover.

Qualifications

• NZQF Level 1 qualification or compulsory secondary education.
• Experience in Night Porter or similar role preferred.
• Ability to work independently overnight shifts.

Responsibilities

• Manage nightly hotel operations and ensure safety during shift.
• Deliver continuous customer service including check-ins and inquiries.
• Manage reception desk and oversee night audit and reporting.
• Uphold overnight property security standards.
• Assist daytime team preparations.

Skills

Night Porter experience

Independent working

Customer service

Front desk audits

Attention to detail

Education

NZQF Level 1 qualification

Secondary education

Job description

Peppers Beacon

is located a short five-minute walk from the centre of Queenstown, also known as the “Adventure Capital” of New Zealand. With uninterrupted lake front views of Lake Wakitipu and stunning mountain ranges, Peppers Beacon offers a range of accommodation from hotel style rooms to large multi-level apartments and a breakfast room for guests to start their day. During your down time, there is no short of activities to choose. From skiing to bungy jumping, for that adrenaline rush or if vineyards and scenic tours are more your speed, there is something for everyone in the historical mining town of Queenstown.

Purpose

As the Night Manager, you will ensure the property runs smoothly from 10:30pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor cleaning matters, all to uphold the hotel's exceptional reputation.

Location: Peppers Beacon, 34 Lake Esplanade, Queenstown 9300, New Zealand

Contract Type: Permanent Full-Time

Hours: Minimum 30, Maximum 40 hours

Pay Rate: 26-27 NZD per hour

Minimum Experience/Qualifications: NZQF Level 1 qualification, or compulsory secondary education

Primary Responsibilities

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations

Skills And Experience

• Previous experience in Night Porter role is highly valued
• A positive demeanour and capable of working independently
• Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
• Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
• A keen eye for detail to ensure accurate daily revenue capture and reporting

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.