Night Auditor

SmartRecruiters, Inc.; Queenstown; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Gym access

Free meals on shift

Accommodation discounts

Free Anniversary Stay

Employee Assistance Program

Career growth opportunities

CSR activities

Discounted rates with Accor worldwide

Job summary

Mercure Queenstown Resort is seeking a dedicated Night Auditor to manage overnight hotel operations, balancing accounts and ensuring seamless guest service. You will handle front desk duties, oversee security, and support the overnight team while maintaining accurate records and upholding hotel policies.

The role requires experience in Front Office or Night Audit, strong cash handling skills, and familiarity with Opera/PMS. A hospitality qualification and First Aid training are preferred.

Qualifications

• Experience in Front Office, Night Audit, Reception or a similar hotel role.
• Overnight work experience or independent decision making preferred.
• Experience with hotel PMS systems and ability to learn new systems quickly.
• Understanding of cash handling, financial transactions and basic reconciliation.

Responsibilities

• Execute overnight Night Audit, balance transactions, review room rates and revenues.
• Process cash, credit card and other transactions per procedures.
• Prepare daily reports, statistics and Accounts Receivable billings.
• Operate the hotel PMS and complete end-of-day processes.
• Assist with Front Office duties including check-ins/check-outs and reservations.
• Provide overnight guest services, including wake-up calls and room service.

Skills

Front Office

Night Audit

Reception

PMS systems

Cash handling

Customer service

Communication

Upselling

Overnight operations

Education

Hospitality management qualification

First Aid training

Tools

Opera/PMS

Job description

At Accor, we are so much more than a global hospitality leader. We welcome you as you are and offer opportunities across a diverse range of brands, helping you find a role that matches your personality, passions, and career goals.

We are committed to your growth, supporting you to learn, develop, and thrive every day. We believe work should bring purpose to your life, empowering you to explore new possibilities and build a career without limits.

Every chapter of your journey is yours to write, and together we can shape the future of hospitality.

Do what you love. Care for the world. Dare to challenge the status quo. #BELIMITLESS

Job Description

The Night Auditor is responsible for supporting the overnight operations of the hotel, including Front Office, Portering, guest services and security. The role ensures the hotel runs smoothly overnight while providing friendly and professional service to guests.

Key responsibilities include:

• Complete the overnight Night Audit, including checking room rates, charges, revenues and balancing transactions.
• Process cash, credit card and other financial transactions in line with hotel procedures.
• Prepare daily reports, statistics and Accounts Receivable billings.
• Operate the hotel PMS and complete required reports, system back-ups and end-of-day processes.
• Assist with Front Office duties, including guest arrivals and departures, check-ins/check-outs and reservations.
• Provide overnight guest services, including luggage assistance, wake-up calls, newspapers and room service.
• Answer the telephone and ensure messages are accurately recorded and delivered promptly.
• Maintain accurate records of guest property and follow lost property procedures.
• Maintain hotel public areas to a clean and presentable standard.
• Support hotel security, including monitoring the building and ensuring hotel keys are secure.
• Follow all emergency, fire and evacuation procedures.
• Communicate important guest and operational information through the Front Office logbook.
• In the absence of the Night Manager, take responsibility for the overnight team and operations.
• Identify opportunities to upsell rooms and hotel facilities where appropriate.
• Report any maintenance, health and safety issues, accidents or incidents.
• Follow all hotel, Accor and health & safety policies and procedures.
• Attend required training and meetings and contribute positively to the wider hotel team.
• Complete any other reasonable duties as required by Hotel Management.

Qualifications

What we're looking for:

• Previous experience in Front Office, Night Audit, Reception or a similar hotel role.
• Previous experience working overnight or in a role requiring independent decision-making is preferred.
• Experience with hotel PMS systems and the ability to learn new systems quickly.
• Good understanding of cash handling, financial transactions and basic reconciliation.
• Strong attention to detail, particularly when completing reports and balancing accounts.
• Excellent communication and customer service skills.
• Ability to remain calm, professional and solution-focused when dealing with guests or unexpected situations.
• Ability to work independently and take responsibility for overnight hotel operations.
• Good organisational and time-management skills.
• Confidence assisting with guest enquiries, reservations and upselling.
• Understanding of health & safety, emergency and security procedures.
• A positive, team-focused attitude and willingness to support colleagues.
• Ability to follow hotel policies, procedures and confidentiality requirements.
• Previous Night Auditor or Night Manager experience.
• Experience with Opera/PMS and night audit processes.
• Hospitality or hotel management qualification.
• First Aid or relevant emergency training.

Additional Information

Benefits of working at Mercure Queenstown Resort

Situated on a unique vista point withbreath takingviews over Lake Wakatipu and theRemarkables Mountain range,Mercure Queenstown Resortoffers 148guestsrooms, two restaurants, a lounge bar and conference facilities.

• Work Your Way - Speak with us about your desired work life balance and make it a reality!
• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Free meals provided while on shift.
• Accommodation discounts & Free Anniversary Stay.
• Employee Assistance Program.
• Fantastic career growth opportunities.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.