Night Manager / Guest Service Agent

Accor Apartments & Realty; Queenstown; On-site; NZD 36,000 - 37,000; Full time

Job summary

Peppers Beacon in Queenstown is seeking a Night Manager to oversee hotel operations from 10:30pm to 7am, serving as the reliable point of contact for late-night guest inquiries, ensuring security, and managing minor cleaning matters to uphold the property's reputation. This role requires independence, a focus on customer service, and the ability to perform nightly front-office audits and reporting.

NZQF Level 1 or equivalent education is required, with previous Night Porter experience highly

Qualifications

• NZQF Level 1 qualification or compulsory secondary education required.
• Experience in Night Porter or night shift roles is advantageous.
• Strong customer service and security-minded approach.

Responsibilities

• Manage nightly hotel operations and ensure safety during the shift.
• Deliver continuous guest service for check-ins, checkouts and inquiries.
• Manage reception desk and oversee night audit and reporting.
• Uphold overnight security standards for the property.
• Assist daytime team with handover and preparations.

Skills

Night Porter experience valued

Independent worker

Customer service orientation

Night audit reporting

Education

NZQF Level 1 qualification or compulsory secondary education

Job description

Purpose

As the Night Manager, you will ensure the property runs smoothly from 10:30pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor cleaning matters, all to uphold the hotel's exceptional reputation.

Location

Peppers Beacon, 34 Lake Esplanade, Queenstown 9300, New Zealand

Contract Type

Permanent Full-Time

Hours

Minimum 30, Maximum 40 hours

Pay Rate

26-27 NZD per hour

Minimum Experience/Qualifications

NZQF Level 1 qualification, or compulsory secondary education

Primary Responsibilities

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations

Skills and Experience

• Previous experience in Night Porter role is highly valued
• A positive demeanour and capable of working independently
• Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
• Quick thinking, customer-centered trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
• A keen eye for detail to ensure accurate daily revenue capture and reporting