IT Support Analyst

Hynds; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Employee Assistance Programme (EAP)

Company partner discounts

Ongoing training and professional dev

Exposure to modern cloud and workplace

Digital transformation projects

Supportive and collaborative team

Career growth within NZ business

Job summary

Hynds in New Zealand is seeking a proactive Level 1/2 IT Support Analyst to join our Auckland IT team. You will deliver frontline and second-line support across our nationwide network, helping users with Windows, Microsoft 365, and device management.

You'll work with Intune, Autopilot, AD/Entra ID, and ITSM tools, travel to sites as needed, and contribute to ongoing digital transformation projects while delivering excellent customer service.

Qualifications

• Experience in an IT Helpdesk, Service Desk, or IT Support role.
• Strong troubleshooting skills within Windows environments.
• Experience supporting Microsoft 365 applications and services.
• Knowledge of Active Directory, Microsoft Entra ID, networking, and device administration.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and work under pressure.
• Experience with ServiceDesk Plus or similar ITSM platforms.
• Full New Zealand Driver Licence.
• Availability to be on call when required.
• Experience with Microsoft Intune and Autopilot.
• Exposure to manufacturing or operational technology environments.
• Knowledge of cybersecurity best practices.
• Microsoft certifications or relevant IT qualifications.

Responsibilities

• Provide Level 1 and Level 2 support across hardware, software, and business applications.
• Troubleshoot Windows devices, Microsoft 365, mobile devices, printers, and connectivity issues.
• Support Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office.
• Manage user accounts, MFA, Active Directory, and Microsoft Entra ID administration.
• Deploy and support laptops, desktops, mobile phones, tablets, and peripherals.
• Assist with Microsoft Intune, Autopilot, and endpoint management.
• Support onboarding and offboarding activities.
• Travel to sites as required to provide hands-on support.
• Contribute to IT projects, upgrades, and technology rollouts.
• Create support documentation and identify opportunities for continuous improvement.

Skills

Windows troubleshooting

M365 support

Customer service

Prioritization under pressure

On-call readiness

NZ Driver Licence

Communication skills

ITSM experience

Education

Microsoft certifications or relevant IT qualifications

Tools

ServiceDesk Plus

Intune

Autopilot

Entra ID / Active Directory

Job description

Help Power Technology Across a Nationwide Business

At Hynds, technology keeps our people connected, our manufacturing sites running, and our customers supported. We're looking for a proactive and customer-focused Level 1/2 IT Support Analyst to join our Auckland IT team and provide exceptional support across our nationwide network.

This is an exciting opportunity to work with modern Microsoft technologies, support a diverse user base, and contribute to projects that help drive digital transformation across the business.

Reporting to the IT Infrastructure Manager, you'll support employees across our branches, manufacturing plants, distribution centres, and corporate offices throughout New Zealand.

What You'll Be Doing

• Provide Level 1 and Level 2 support across hardware, software, and business applications
• Troubleshoot Windows devices, Microsoft 365, mobile devices, printers, and connectivity issues
• Support Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office
• Manage user accounts, MFA, Active Directory, and Microsoft Entra ID administration
• Deploy and support laptops, desktops, mobile phones, tablets, and peripherals
• Assist with Microsoft Intune, Autopilot, and endpoint management
• Support onboarding and offboarding activities
• Travel to sites as required to provide hands‑on support
• Contribute to IT projects, upgrades, and technology rollouts
• Create support documentation and identify opportunities for continuous improvement

About You

You’ll combine strong technical skills with a passion for helping people.

Essential

• Experience in an IT Helpdesk, Service Desk, or IT Support role
• Strong troubleshooting skills within Windows environments
• Experience supporting Microsoft 365 applications and services
• Knowledge of Active Directory, Microsoft Entra ID, networking, and device administration
• Excellent communication and customer service skills
• Ability to manage competing priorities and work under pressure
• Experience with ServiceDesk Plus or similar ITSM platforms
• Full New Zealand Driver Licence
• Availability to be on call (when required)
• Experience with Microsoft Intune and Autopilot
• Exposure to manufacturing or operational technology environments
• Knowledge of cybersecurity best practices
• Microsoft certifications or relevant IT qualifications

Why Join Hynds?

At Hynds, we’re investing in technology, innovation, and our people. In return for your expertise, you’ll enjoy:

• Health insurance (subject to eligibility)
• Employee Assistance Programme (EAP)
• Company partner discounts
• Ongoing training and professional development
• Exposure to modern cloud and workplace technologies
• Opportunities to contribute to business-wide digital transformation projects
• A supportive and collaborative team culture
• Career growth within a successful, family‑owned New Zealand business

Our Values

We Care. We Respect. We Deliver. We Improve.

These values guide how we work with each other, our customers, and our communities every day.

Pre-Employment Checks

The successful applicant will be required to complete a pre‑employment medical assessment, drug and alcohol screening, and criminal history check. Applicants must also have the legal right to work in New Zealand.