NOC Operator | Real-Time Security & Dispatch

Wilson Group; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Living wage

Free Parking Onsite

Perks Program with discounts

Ongoing Training & Development

Welfare checks and health & safety

Employee assistance program (EAP)

Job summary

FIRST Security, part of the Wilson Group, is seeking a National Operations Centre Operator to join our Mount Wellington team in Auckland. You will manage security alerts, dispatch incidents, and maintain high levels of customer service in a fast-paced environment.

You will handle crisis events, monitor alarms, and work with CRM and monitoring interfaces while upholding privacy and confidentiality obligations.

Qualifications

• Minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment.
• English as a first language with excellent command of written and verbal English.
• Strong communication skills with fluency in both written and spoken English.
• Experienced with CRM systems, contact centre phone systems, and monitoring interfaces.

Responsibilities

• Dispatching jobs of varying service type and priority, maintaining service levels.
• Monitoring and responding to alarm events/alerts in line with company policies.
• Investigating delays or service failures and ensuring comprehensive incident reports are sent.
• Maintaining strict adherence to data privacy and confidentiality policies.
• Liaising with clients and handling sensitive information professionally.
• Log all events accurately, ensuring clear communication with clients and internal teams.

Skills

Customer service

Communication

Problem solving

Crisis management

Tools

CRM systems

Phone systems

Job description

FIRST Security, part of the Wilson Group, is seeking a National Operations Centre Operator to join our Mount Wellington team in Auckland. You will manage security alerts, dispatch incidents, and maintain high levels of customer service in a fast-paced environment.

You will handle crisis events, monitor alarms, and work with CRM and monitoring interfaces while upholding privacy and confidentiality obligations.