NOC Dispatcher & Security Operations Specialist

WILSON GROUP; Wellington; Hybride; NZD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Living wage

Free Parking Onsite

Perks Program discounts

Ongoing Training & Development

Welfare checks & Health & Safety focus

EAP services

Résumé du poste

FIRST Security in New Zealand is seeking a National Operations Centre Operator based in Mount Wellington. You will manage security alerts, coordinate dispatches, and maintain high levels of customer service.

In this fast-paced role, you'll work with CRM systems, monitor alarms, and produce incident reports while safeguarding client confidentiality. A proactive, collaborative approach and strong English communication are essential.

Qualifications

• Minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment.
• English as a first language with excellent written and verbal command.
• Proficient with CRM systems, contact centre phone systems, and monitoring interfaces.
• Strong written and spoken English communication skills.
• Hands-on experience in real-time crisis management.
• Ability to handle confidential information with discretion.
• Willingness to collaborate across functions.

Responsabilités

• Dispatching jobs of varying service type, priority and maintaining service levels.
• Monitoring and responding to alarm events/alerts in line with company policies.
• Investigating delays or service failures and sending comprehensive incident reports.
• Maintaining data privacy and confidentiality policies.
• Liaising with clients and handling sensitive information professionally.
• Logging events accurately and communicating clearly with clients and internal teams.

Connaissances

Customer service

Dispatch centre

Monitoring

CRM systems

Communication skills

Crisis management

Discretion

Cross-functional collaboration

Description du poste

FIRST Security in New Zealand is seeking a National Operations Centre Operator based in Mount Wellington. You will manage security alerts, coordinate dispatches, and maintain high levels of customer service.

In this fast-paced role, you'll work with CRM systems, monitor alarms, and produce incident reports while safeguarding client confidentiality. A proactive, collaborative approach and strong English communication are essential.