Membership Operations Specialist

Fred Recruitment Pte Ltd; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Parking on site

Job summary

Fred Recruitment Pte Ltd in Newmarket, Auckland, seeks a capable Membership Administrator to manage the end-to-end member cycle. You’ll handle renewals, chase outstanding payments with a friendly, firm phone manner, reconcile in Xero, and keep tidy records.

The role blends membership duties with general office administration and a variety of tasks across the year. You’ll support events planning later in the year, manage reception, mail, supplies, board-prep, and liaise with IT and the website.

Qualifications

• Comfortable making difficult phone calls and handling renewals.
• Solid accounts experience with strong attention to detail.
• Able to hold multiple tasks and think around problems.
• Quick to learn new systems and IT processes.

Responsibilities

• Manage end-to-end membership cycle: renewals, payments, and records in Xero.
• Handle new applications, resignations, and member support throughout the year.
• Perform reception, mail, supplies, board meeting prep, and liaise with IT and website maintenance.
• Support events team with a major annual awards programme when required.

Skills

Phone conversations

Accounts experience

Attention to detail

Problem solving

IT savvy

Xero

Tools

Excel

Office IT systems

Job description

Fred Recruitment Pte Ltd in Newmarket, Auckland, seeks a capable Membership Administrator to manage the end-to-end member cycle. You’ll handle renewals, chase outstanding payments with a friendly, firm phone manner, reconcile in Xero, and keep tidy records.

The role blends membership duties with general office administration and a variety of tasks across the year. You’ll support events planning later in the year, manage reception, mail, supplies, board-prep, and liaise with IT and the website.