Membership & Admin Coordinator - CRM, Invoicing & Finances

Recreation Aotearoa | Te Whai Oranga; Wellington; Hybrid; NZD 42,000 - 60,000; Full time

Job summary

Recreation Aotearoa | Te Whai Oranga is seeking a dedicated Membership and Admin Coordinator to manage our member database, support members, and provide accurate financial and admin services. The role emphasizes the Glue Up CRM, invoicing, renewals, and GST returns, with 32–40 hours per week.

You will work autonomously, build relationships, and uphold privacy while supporting growth through member resources and campaigns.

Qualifications

• Experience with CRM systems, membership databases, and cloud-based tools.
• Strong relationship-building capabilities with internal and external stakeholders.
• Knowledge and experience in using Xero for accounts administration and bookkeeping.
• Excellent time management capabilities and the ability to prioritise own workload.

Responsibilities

• Coordinate the membership renewal process, including sending invoices and following up on outstanding payments.
• Manage member support, including welcoming new members and being the first point of contact for member enquiries.
• Maintain the membership database (Glue Up), including renewals and new member sign-ups.
• Create member resources to support membership growth.
• Create membership campaigns to convert nonmembers into members.
• Maintain accurate financial records and transactions, including invoicing, payments, and reconciliations.
• Prepare invoices and ensure they are dispatched for payment on time.
• Monitor receivables and follow up on outstanding payments.
• Code, prepare, and process creditor invoices.
• Reconcile bank statements regularly to ensure they balance.
• Prepare and submit GST returns.

Skills

CRM systems

membership databases

cloud-based systems

Xero

time management

autonomy

privacy

Tools

Glue Up

Xero

Job description

Recreation Aotearoa | Te Whai Oranga is seeking a dedicated Membership and Admin Coordinator to manage our member database, support members, and provide accurate financial and admin services. The role emphasizes the Glue Up CRM, invoicing, renewals, and GST returns, with 32–40 hours per week.

You will work autonomously, build relationships, and uphold privacy while supporting growth through member resources and campaigns.