Membership and Admin Coordinator (32 - 40 hours per week)

Aotearoa New Zealand Association of Social Workers; Wellington; On-site; NZD 55,000 - 75,000; Part time

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a Membership and Admin Coordinator to manage the membership database, renewals, invoicing, and member support. The role covers accounting tasks in Xero and maintaining accurate financial records.

In this part-time position (32–40 hours per week) you will engage with members, create membership resources, and help grow the association’s reach while ensuring privacy and confidentiality of information.

Qualifications

• Experience using CRM systems, membership databases and cloud-based systems.
• Strong relationship-building abilities with internal and external stakeholders.
• Proficient in Xero for accounts administration and bookkeeping.

Responsibilities

• Coordinate membership renewal processes, including sending invoices and follow-ups.
• Provide member support and be the first point of contact for enquiries.
• Maintain the Glue Up membership database and manage renewals and sign-ups.

Skills

CRM systems

Membership databases

Cloud-based systems

Relationship building

Time management

Autonomy

Tools

Glue Up

Xero

Job description

Membership and Admin Coordinator (32 - 40 hours per week)

To maintain and grow the Recreation Aotearoa membership database and provide member support. To provide effective and accurate financial and administrative services for Recreation Aotearoa.

Key responsibilities

Coordinate the membership renewal process, including sending invoices and following up on outstanding payments

Manage member support, including welcoming new members and being the first point of contact for member enquiries

Maintain the membership database (Glue Up), including the annual renewals process and new member sign-ups and contacts

Create member resources to support membership growth

Create membership campaigns to convert nonmembers into members

Maintain accurate financial records and transactions, including invoicing, payments, and reconciliations

Prepare invoices and ensure they are dispatched for payment on time

Monitor receivables and follow up on outstanding payments as required

Code, prepare, and process creditor invoices

Reconcile bank statements, including credit cards, regularly to ensure they balance

Prepare and submit GST returns

About you

Experience in using CRM systems, membership databases, and other cloud-based systems

Effective relationship building capabilities, internally and externally to the organisation

Knowledge and experience in using Xero for accounts administration and bookkeeping

Strong time management capabilities and the ability to prioritise own workload

Ability to use initiative and work autonomously

Respect for privacy and confidentiality of personal information