Membership and Office Administrator

Fred Recruitment Pte Ltd; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Parking on site

Job summary

Fred Recruitment Pte Ltd in Newmarket, Auckland, seeks a capable Membership Administrator to manage the end-to-end member cycle. You’ll handle renewals, chase outstanding payments with a friendly, firm phone manner, reconcile in Xero, and keep tidy records.

The role blends membership duties with general office administration and a variety of tasks across the year. You’ll support events planning later in the year, manage reception, mail, supplies, board-prep, and liaise with IT and the website.

Qualifications

• Comfortable making difficult phone calls and handling renewals.
• Solid accounts experience with strong attention to detail.
• Able to hold multiple tasks and think around problems.
• Quick to learn new systems and IT processes.

Responsibilities

• Manage end-to-end membership cycle: renewals, payments, and records in Xero.
• Handle new applications, resignations, and member support throughout the year.
• Perform reception, mail, supplies, board meeting prep, and liaise with IT and website maintenance.
• Support events team with a major annual awards programme when required.

Skills

Phone conversations

Accounts experience

Attention to detail

Problem solving

IT savvy

Xero

Tools

Excel

Office IT systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fred Recruitment Pte Ltd – Newmarket, North Island

My client is a well-established membership organisation, on the hunt for the right next person to join this small thriving team of professionals. You will primarily be responsible for the running of the engine room of their membership operation. This is a genuinely varied role, part membership, part office admin, part "whatever the week throws at you" and it suits someone who likes a job with a real shape to it across the year.

Você’ll own the membership cycle end to end. That means processing renewals, chasing down the ones who haven’t paid (so you’ll need to be completely at ease on the phone, and a kind friendly voice coaxing the membership along where necessary), reconciling payments in Xero, and keeping records tidy and up to date. Come February through May you’ll be flat out with renewals, then things settle into a steadier rhythm of new applications, resignations, and general member support. Later in the year you’ll help the events team with a major annual awards programme, so there’s a nice change of pace built in.

Alongside membership, you’ll keep the office ticking, reception, mail, supplies, board meeting prep, liaising with the IT company, the odd bit of website maintenance. It's the kind of role where you're juggling three things at once and enjoying it.

What we’re after:

• Someone who’s genuinely comfortable picking up the phone and having the hard conversations, not just the easy ones
• Someone with a sound start to their accounts experience, with strong attention to detail
• A person who can hold a lot in their head at once without dropping the ball
• Someone who thinks around a problem rather than waiting to be told what to do next
• A solid grip on the basics, Xero, Excel, general office systems, and doesn’t need much hand holding once shown.
• On that note, quick with new systems and IT savvy

You’ll be joining a hard working dedicated small team, who are immensely proud of what they produce. This role offers a sense of satisfaction, an opportunity to build relationships, and growth for the right person. You’ll be mentored and guided by an industry leader and professional, and work in the most unique of business lines, amongst creatives and professionals passionate and commited to industry excellence.

This is a full-time, in-office role, 9am to 5.30pm, based in Newmarket with parking on site. No remote or hybrid on this one, it’s a role that needs you in the building.

$65k, with growth. Start either now, or in a months’ time for handover, with plenty of time along side the exiting encumbent.