Medical Secretary

Ent Group; Albert-Eden; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Professional development opportunities

Work-life balance

Job summary

ENT Group in Greenlane, Auckland, is seeking a dedicated Medical Secretary to join our team in a full-time role. You will ensure seamless communication between clinicians and patients and support Dr Angus Shao (ENT Surgeon) in daily operations.

Ideal candidates will have hospital/medical reception experience, excellent customer service, and strong organizational skills. Proficiency with Microsoft Office is expected; familiarity with Incisive/Elixir is a plus.

Qualifications

• Experience in a medical reception or healthcare setting.
• Excellent customer service and interpersonal skills.
• Professional phone manner and clear written communication.
• Strong organizational skills and the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Confidence using Microsoft Office.
• Experience with medical booking systems (Incisive, Elixir) — desirable but not essential.

Responsibilities

• Maintaining patient medical records in an accurate and organised fashion.
• Handling incoming and outgoing email correspondence
• Preparing the Specialist examination room and gathering necessary documentation prior to patient consultations
• Handling telephone enquiries professionally

Skills

Customer service

Organization

Communication

Phone etiquette

Multitasking

Attention to detail

Independence

Tools

Microsoft Office

Incisive

Elixir

Job description

About the role

ENT Group is seeking a dedicated and organised Medical Secretary to join our team in Greenlane, Auckland. This is a full-time position that plays a crucial role within our medical practice. As Medical Secretary, you will ensure seamless communication between clinician and patients. We are currently looking for a Medical Secretary to work closely with Dr Angus Shao (ENT Surgeon).

Key responsibilities

Maintaining patient medical records in an accurate and organised fashion.

Handling incoming and outgoing email correspondence

Preparing the Specialist examination room and gathering necessary documentation prior to patient consultations

Handling telephone enquiries professionally

What we're looking for

Experience in a medical reception or healthcare setting

Excellent customer service and interpersonal skills

Professional phone manner and clear written communication

Strong organizational skills and the ability to manage multiple priorities

High attention to detail and accuracy

Confidence using Microsoft Office

Experience with medical booking systems (e.g. Incisive, Elixir) — desirable but not essential

Professional demeanour with strong customer service orientation and empathy for patients

Ability to work independently whilst remaining a collaborative team member

Preferred: Experience within an ENT or specialist medical practice

Preferred: Proficient in conversational Mandarin

What we offer

At ENT Group, we are committed to creating a supportive work environment where our team members can thrive. We offer competitive remuneration and a range of benefits including opportunities for professional development and training. We recognise the importance of work-life balance and foster a culture of respect, collaboration and continuous improvement. We value our employees and are invested in their wellbeing and career progression within the healthcare sector.

About us

ENT Group is a leading provider of ear, nose and throat medical services in Auckland. We are committed to delivering high-quality, patient-centred care. We pride ourselves on maintaining a welcoming, efficient and compassionate healthcare environment where both patients and staff are valued.