Full-Time Medical Secretary - ENT Clinic

Ent Group; Albert-Eden; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Professional development opportunities

Work-life balance

Job summary

ENT Group in Greenlane, Auckland, is seeking a dedicated Medical Secretary to join our team in a full-time role. You will ensure seamless communication between clinicians and patients and support Dr Angus Shao (ENT Surgeon) in daily operations.

Ideal candidates will have hospital/medical reception experience, excellent customer service, and strong organizational skills. Proficiency with Microsoft Office is expected; familiarity with Incisive/Elixir is a plus.

Qualifications

• Experience in a medical reception or healthcare setting.
• Excellent customer service and interpersonal skills.
• Professional phone manner and clear written communication.
• Strong organizational skills and the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Confidence using Microsoft Office.
• Experience with medical booking systems (Incisive, Elixir) — desirable but not essential.

Responsibilities

• Maintaining patient medical records in an accurate and organised fashion.
• Handling incoming and outgoing email correspondence
• Preparing the Specialist examination room and gathering necessary documentation prior to patient consultations
• Handling telephone enquiries professionally

Skills

Customer service

Organization

Communication

Phone etiquette

Multitasking

Attention to detail

Independence

Tools

Microsoft Office

Incisive

Elixir

Job description

ENT Group in Greenlane, Auckland, is seeking a dedicated Medical Secretary to join our team in a full-time role. You will ensure seamless communication between clinicians and patients and support Dr Angus Shao (ENT Surgeon) in daily operations.

Ideal candidates will have hospital/medical reception experience, excellent customer service, and strong organizational skills. Proficiency with Microsoft Office is expected; familiarity with Incisive/Elixir is a plus.