Medical Receptionist

Pacific Radiology; Queenstown; On-site; NZD 40,000 - 50,000; Full time

Benefits offered by this job

5 weeks annual leave

Southern Cross health insurance

Professional development opportunities

Employee Assistance Programme (EAP)

Job summary

Pacific Radiology Wanaka seeks a Medical Receptionist to deliver frontline reception, scheduling imaging appointments and communicating essential exam information to patients and referrers. You will input data into the RIS, keep accurate patient records, and determine funding pathways in line with protocols.

The role requires excellent communication, strong customer service, and meticulous organisation while maintaining privacy and discretion in all interactions.

Qualifications

• Excellent oral and written communication skills.
• Demonstrated delivery of excellent customer service and interpersonal skills.
• Strong organisational ability and workload prioritisation.
• Ability to maintain absolute discretion and confidentiality as per privacy laws.

Responsibilities

• Schedule and book imaging appointments per booking protocols.
• Input patient information into the RIS and maintain records.
• Identify funding pathways and adhere to funding protocols.

Skills

Communication skills

Customer service

Organisational skills

Discretion & confidentiality

Tools

RIS

Job description

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Pacific Radiology – Queenstown, South Island

We are seeking applications for a Medical Receptionist at Pacific Radiology Wanaka. In this role, you will provide a frontline reception service that contributes positively to the company's image by delivering a quality and timely service to patients, referrers, funders, and internal staff.

You will schedule and book imaging appointments as per booking protocols, communicating with patients all relevant information regarding their specific examination, including any preparation requirements. You will also accurately input information into the radiology information system (RIS), maintain accurate records of patient medical and personal details, and identify the correct funding pathway, adhering to funding protocols where applicable.

Ngāpūkengaerapuneimātou| About you

We are looking for someone with:

• Excellent oral and written communication skills, with the ability to interact and communicate with a diverse range of people
• Demonstrated delivery of excellent customer service through exemplary interpersonal skills
• Exceptionalorganisationalskills, with the ability to effectively manage andprioritisetheir own workload
• The ability to maintain absolute discretion and confidentiality in accordance with company procedures and privacy laws and regulations
• Proficient navigation and use of computer systems and software (experience with a radiology information system is an advantage)

Hewhakamāramamōtetūrangamahi | About the role

We are seeking applications for a Medical Receptionist at Pacific Radiology Wanaka. In this role, you will provide a frontline reception service that contributes positively to the company's image by delivering a quality and timely service to patients, referrers, funders, and internal staff.

You will schedule and book imaging appointments as per booking protocols, communicating with patients all relevant information regarding their specific examination, including any preparation requirements. You will also accurately input information into the radiology information system (RIS), maintain accurate records of patient medical and personal details, and identify the correct funding pathway, adhering to funding protocols where applicable.

Ngāpūkengaerapuneimātou| About you

We are looking for someone with:

• Excellent oral and written communication skills, with the ability to interact and communicate with a diverse range of people
• Demonstrated delivery of excellent customer service through exemplary interpersonal skills
• Exceptionalorganisationalskills, with the ability to effectively manage andprioritisetheir own workload
• The ability to maintain absolute discretion and confidentiality in accordance with company procedures and privacy laws and regulations
• Proficient navigation and use of computer systems and software (experience with a radiology information system is an advantage)

For thisgreat opportunity, we are looking for someone who candemonstrateour values:
Patients are our why— We are dedicated to improving health outcomes for our communities across Aotearoa / New Zealand. Our patients are at the heart of everything we do.
Manaaki is at our core— We show care, empathy, support, and integrity in our interactions with each other, our patients, and referrers.
Our team is our greatest strength— We work together and support each other. We collaborate nationally and regionally. And importantly, we have fun with our fabulous colleagues!
Excellence is our ambition— We strive for the best possible outcomes, through quality, continuous improvement, and exceptional performance. We are unapologetic in our desire to improve.

Ngāhuamōu| What's in it for you

The chance to enhance your career in an evolving work environment whilst making a difference to the health of everyday New Zealanders. We offer a competitive salary and staff benefits package including:

• Generous leave: 5 weeks annual leave and up to 5days ofdomestic leave annually
• Southern Cross health insurance provided by the employer
• Professional training and development opportunities
• Employee AssistanceProgramme(EAP)

Kowaimātou| About us

Pacific Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people,researchand technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands — Auckland Radiology, Bay Radiology and Pacific Radiology.