Bookings Specialist

Pacific Radiology; Christchurch; On-site; NZD 55,000 - 65,000; Full time

Job summary

Pacific Radiology Christchurch is seeking a permanent Booking Specialist to join our busy contact centre. You will coordinate and book imaging appointments, interact with patients, referrers, funders, and the public, and uphold our service standards.

This full-time position focuses on accuracy, privacy, and efficient communication, with training provided and a supportive team. You’ll manage funding applications and provide clear cost information for procedures.

Qualifications

• Strong knowledge of Microsoft Word, Excel, Outlook and ability to pick up new systems.
• Exceptional organizational skills.
• Warm, engaging interpersonal skills showing understanding and empathy.
• Rock-solid customer service experience, preferably within a Contact Centre environment.
• Ability to process large amounts of technical and variable information calmly and professionally.
• Some knowledge of medical terminology is desired.

Responsibilities

• Answer incoming calls promptly to schedule examinations across a range of procedures.
• Apply correct protocols and liaise with the clinical team to obtain required procedures and staff.
• Protect patient privacy and ensure procedures are met with involved clinical teams.

Skills

Microsoft Word

Microsoft Excel

Outlook

Organizational skills

Customer service

Medical terminology

New computer systems

Job description

Pacific Radiology – Christchurch, South Island

He whakamārama mō te tūranga mahi | About the role

We are seeking applications for a permanent Booking Specialist to join us in our Christchurch based Contact Centre. In this position you will be responsible for providing the successful co-ordination and booking of imaging appointments that contribute positively to the company’s image by effectively interacting with patients, referrers, funders, and the public in a prompt and professional manner.

This is a fixed-term, full-time position until June 2027.

The successful candidate will:

• Answer incoming calls in an effective and timely manner to ensure a first call resolution and schedule appointments for a range of examinations for patients
• Apply correct protocols and liaise with the clinical team to obtain the correct procedures for the patient, any special requirements or staff required for the procedure
• Protect patient privacy while also liaising with appropriate clinical teams to ensure the correct procedures are met
• Request blood tests, previous imaging and surgical notes on behalf of patients to ensure their procedures have the best outcome and ensure patient notes are clear
• Manage applications for funding as required as well as providing patients with a clear indication of costs for all procedures

Ngā pūkenga e rapu nei mātou | About you

• Strong knowledge of Microsoft Word, Excel, Outlook, and the ability to pick up new computer systems
• Exceptional organisational skills
• Warm and engaging interpersonal skills showing understanding and empathy
• Rock-solid customer service experience preferably within a Contact Centre environment
• Ability to process large amounts of technical and variable information in a calm and professional manner
• Some knowledge of medical terminology is desired

For this great opportunity, we are looking for someone who can demonstrate our values:

• PATIENTS are our why. We listen to patients, respect their choices, and involve them in decisions about their imaging and care.
• Our TEAM is our greatest strength.
• MANAAKI is at our core. We treat everyone with warmth, respect, empathy, and compassion, acknowledging their worth and dignity.
• EXCELLENCE is our ambition.

Ngā hua mōu | What's in it for you

The chance to enhance your career in an evolving work environment whilst making a difference to the health of everyday New Zealanders. This mahi makes a difference!

We offer a competitive salary and staff benefits package including:

• Generous leave: 5 weeks annual leave and up to 5 days domestic leave annually (pro rata)
• Professional training and development opportunities

Ko wait mātou | About us

Pacific Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology.

Across RHCNZ, New Zealand’s leading private radiology provider we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands – Auckland Radiology, Bay Radiology and Pacific Radiology.