PET Administration Specialist

Pacific Radiology; Christchurch; On-site; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Generous leave

Southern Cross health insurance

Professional training and development

Employee Assistance Programme (EAP)

Job summary

Pacific Radiology is seeking a patient-focused PET/CT team member to welcome patients and visitors, answer calls, and provide timely information on imaging appointments, preparation, and safety checks.

You will coordinate with clinical teams, request tests and notes, arrange patient travel, and liaise with Cyclotek for radiopharmaceutical deliveries while assisting with funding applications and payments, ensuring costs are clear.

Qualifications

• A tertiary qualification, with experience working in a healthcare environment an advantage
• Exceptional organisational skills, with the ability to process large amounts of changeable and technical information
• Outstanding customer service and communication skills, using exemplary interpersonal skills
• Fluency in Microsoft Word, Excel, Gmail, and the ability to pick up new computer systems quickly
• A base knowledge of medical terminology is desirable

Responsibilities

• Welcome patients and visitors
• Answer incoming calls and provide information about imaging appointments, preparation instructions and safety checks
• Coordinate with clinical teams to request blood tests, previous imaging and surgical notes
• Liaise with travel coordinators to manage patient travel arrangements
• Coordinate with Cyclotek for daily radiopharmaceutical deliveries
• Assist with funding applications (e.g., Southern Cross, ACC) and process account payments
• Ensure patients understand costs and related processes

Skills

Organisational skills

Customer service

Interpersonal skills

Microsoft Word

Excel

Gmail

Medical terminology knowledge

Education

Tertiary qualification

Tools

Word

Excel

Gmail

Job description

Working within the PET/CT team, you will serve as a key point of contact — welcoming patients and visitors, answering incoming calls, and ensuring all patients and referrers receive clear, timely information regarding their imaging appointments, including preparation instructions and relevant safety checks. Your planning skills will be equally essential. You will apply correct protocols and liaise with appropriate clinical teams, request blood tests, previous imaging and surgical notes on behalf of patients, liaise with DHB travel co-ordinators to manage patient travel arrangements, and co-ordinate with Cyclotek for daily radiopharmaceutical deliveries. You will also manage funding applications (e.g., Southern Cross, ACC) and process account payments, ensuring patients have a clear understanding of costs.

Ngā pūkenga e rapu nei mātou | About you

You will bring:

• A tertiary qualification, with experience working in a healthcare environment an advantage
• Exceptional organisational skills, with the ability to process large amounts of changeable and technical information
• Outstanding customer service and communication skills, using exemplary interpersonal skills
• Fluency in Microsoft Word, Excel, Gmail, and the ability to pick up new computer systems quickly
• A base knowledge of medical terminology is desirable

For this great opportunity, we are looking for someone who can demonstrate our values:

PATIENTS are our why.We listen to patients, respect their choices, and involve them in decisions about their imaging and care.
Our TEAM is our greatest strength.We work together and support each other. We collaborate nationally and regionally.
MANAAKI is at our core.We treat everyone with warmth, respect, empathy, and compassion, acknowledging their worth and dignity.
EXCELLENCE is our ambition.We strive for the best possible outcomes, through quality, continuous improvement, and exceptional performance.

Ngā hua mōu | What's in it for you

The chance to enhance your career in an evolving work environment whilst making a real difference to the health of everyday New Zealanders. This mahi matters!

We offer a competitive salary and staff benefits package including:

• Generous leave: 5 weeks annual leave and up to 5 days of domestic leave annually (pro rata)
• Southern Cross health insurance provided by the employer
• Professional training and development opportunities
• Employee Assistance Programme (EAP)

Ko wai mātou | About us

Pacific Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands — Auckland Radiology, Bay Radiology and Pacific Radiology. Our brands represent promises about what our patients, referrers and funders can expect from us, and each of us is responsible for delivering on these promises. Living our values means we deliver the best experience we can.